Job Description
POSITION SUMMARY
Assists in the care of patients by providing routine, non-professional nursing care utilizing advanced medical and surgical skills typically beyond the Nursing Assistant level. Takes patients' vital signs, observes and communicates changes in patient conditions. Requires CNA certification.
Principal Duties:
Provides safe, effective, and efficient patient care as directed by the assigned licensed nurse.
- Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse.
- Orients patients to the care environment to promote patient comfort and safety.
- Observes and reports obvious physical and emotional patient changes to the assigned nurse.
- Monitors patients for special risks and reports observations to the assigned nurse (e.g., falls, skin breakdown).
- Makes regular patient visits to provide quick responses to patient needs.
- Seeks guidance and direction in prioritizing multiple demands to effectively meet patient needs.
- Demonstrates knowledge and skills to provide care appropriate to the patient's age, recognizing normal/abnormal vital sign parameters depending on age.
- Documents completely and accurately according to standards, including safety measures.
- Remains calm and effective in emergency situations, following appropriate guidelines.
- Performs all skills and duties as outlined in care plans, competencies, policies, and procedures.
- Demonstrates manual dexterity to meet patient care needs.
- Operates and maneuvers patient care equipment safely.
- Initiates safety measures like bed alarms, side rails, trapeze, and restraints.
- Uses proper body mechanics for safe patient transfers and movements.
- Practices infection control procedures and observes Standard Precautions, including PPE use.
- Knows role in emergency situations (Code 99, Red, etc.).
- Maintains a neat and orderly work area.
- Stocks and returns equipment and supplies properly.
- Reports broken or unsafe equipment to the appropriate personnel.
Customer Service:
- Greets customers courteously, respectfully, and professionally, maintaining eye contact when appropriate.
- Follows communication protocols, introduces self with job title and experience, asks open-ended questions, and uses the customer's name when known.
- Responds promptly to questions, concerns, and complaints, seeking immediate resolution.
- Maintains confidentiality of customer information in all settings.
- Offers assistance immediately and introduces other staff when handing off service.
- Demonstrates commitment to service recovery when expectations are not met.
Commitment to Co-Workers:
- Offers assistance, takes responsibility, and respects deadlines.
- Resolves conflicts directly or seeks help, avoiding public criticism.
- Respects others’ time, attends meetings punctually, and communicates absences.
- Provides status updates to colleagues.
Communication Etiquette:
- Communicates respectfully and professionally, following facility protocols.
- Limits personal cell phone use in patient care areas and during work hours.
- Does not text or email during meetings unless urgent.
- Answers calls promptly, introduces self, and follows proper transfer procedures.
- Maintains appropriate voicemail and out-of-office messages.
- Returns messages within 24 hours.
- Uses appropriate voice and language publicly.
Self Management:
- Participates in educational programs to maintain knowledge and skills.
- Adheres to dress code, wears ID badge visibly, and completes assignments on time.
- Completes mandatory training and competency requirements.
- Follows safety, infection control, and confidentiality policies.
- Demonstrates responsibility for personal growth and professional development.
- Adheres to attendance and punctuality policies, notifying absences per guidelines.