Patient Care Technician (CNA or EMT)

Group Health Cooperative of South Central WI; Madison (WI); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Sign-on incentive $3,000 prorated

Health and dental insurance

Paid short-term disability

Long-term disability

Life insurance

Flexible spending account

Tuition reimbursement

Pet insurance

Eyewear discounts

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Patient Care Technician to support the care team at Sauk Trails Clinic. This role performs clinical, technical, and administrative tasks to ensure smooth clinic operations, including pre-visit prep, patient rooming, vital signs, test result follow-up, Epic in-basket support, and assisting with exams and procedures.

You will collaborate with registered nurses and providers to coordinate care, communicate with patients and families,

Qualifications

• High school diploma or equivalent required; CNA registration or EMT licensure required.
• CPR/AED certification required; obtain within 4 months of hire.
• Proficient in MS Office; experience with EMR systems preferred.
• Typing speed minimum 30 WPM with accuracy.
• Knowledge of medical terminology and infection control practices.
• Ability to travel between work sites and provide transportation.

Responsibilities

• Pre-visit prep and patient rooming; take vital signs as needed.
• Test result follow-up and Epic in-basket support; phone calls.
• Assist with exams and procedures; coordinate with RNs and providers.
• Maintain confidentiality and accurate medical records documentation.
• Support outpatient administrative procedures and scheduling.

Skills

CPR/AED certification

MS Office

EPIC EMR

Typing 30 WPM

Communication

Interpersonal skills

HIPAA/privacy

Medical terminology

Infection control

Inventory management

Outpatient admin procedures

Medical records documentation

Education

High School diploma or equivalent

Nursing Assistant program + WI Nurse Aide Registry

EMT program with WI licensure (EMT/EMT-I/EMT-A)

Tools

EPIC EMR

Scheduling applications

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

0.90 FTE / 36 hours per week.

Work Location: Sauk Trails Clinic

This position is eligible for a $3,000 INCENTIVE for joining GHC! (Amount prorated based on FTE)

GHC-SCW is a quality-driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.

The Patient Care Technician is a vital member of the care team, supporting high-quality patient care and promoting patients' physical and mental well-being. They perform clinical, technical, and administrative tasks to ensure smooth clinic operations, including pre-visit prep, patient rooming, vital signs, test result follow-up, Epic in-basket support, phone calls, and assisting with exams and procedures. They collaborate closely with RNs and providers in coordinating care and managing team communications.

Job Specific Minimum Qualifications

• High School diploma or equivalent is required. Successful completion of an approved Nursing Assistant program and must be listed on the Wisconsin Nurse Aide Registry OR successful completion of an EMT program and Wisconsin licensure as an EMT, EMT-I, or EMT-A.
• Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
• Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
• Knowledge of and ability to perform or learn standard clinical procedures according to established protocols and policies are required.
• Knowledge of and/or ability to learn how to properly use and maintain equipment, materials and supplies used during the course of treatment is required.
• Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record systems and scheduling applications is required. Experience with EPIC is desirable. Must type a minimum of 30 WPM with minimal errors.
• Knowledge of or ability to learn outpatient clinical administrative procedures are required.
• Knowledge of medical terminology is required.
• Ability to maintain quality, safety and/or infection control standards is required.
• Ability to recognize, identify and report problems to appropriate personnel is required.Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
• Knowledge of inventory management practices is required.
• Ability to instruct patients and/or families as to the basic nature of disease and to provide instruction on proper care, treatments and follow-up is required.
• Knowledge of medical records and appropriate documentation is required.
• Knowledge of interviewing practices and techniques used in order to gather information is required.
• Excellent written and verbal communication skills are required. Ability to communicate with patients, family members, visitors, and members of the healthcare team in a respectful manner.
• Strong interpersonal skills and the ability to be culturally sensitive and to work with a diverse patient population is required.
• Ability to maintain good working relationships with patients and staff is required.
• Ability to maintain patient confidentiality is required. Knowledge of or ability to learn HIPAA requirements.
• Ability to climb, stoop, kneel and crouch is required. Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required. Ability to stand and sit for prolonged periods of time is required.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.

Our Mission Statement

We partner with members and the communities we serve to maximize health and well-being.

Our Vision

As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.

Our Values

• We are a not-for-profit Cooperative
• We are member-centered
• We are equitable and inclusive
• We are quality-driven
• We are innovative
• We are community involved

We believe

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.