Patient Care Support Services Assistant

By-the-Bay-Healt; San Francisco (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Supportive work environment

Job summary

By The Bay Health is seeking a Patient Access Representative for our San Francisco office. This full-time role supports Patient Care Support Services by maintaining patient records and providing administrative help in line with policies and laws.

Shifts are Monday–Friday, 8:30am–5:00pm, with occasional coverage at the Larkspur office. The position includes competitive pay, generous benefits, and a collaborative workplace culture.

Qualifications

• High school diploma or GED or equivalent.
• Minimum of one year’s experience performing clerical/administrative tasks, preferably in a health care setting.

Responsibilities

• Triage incoming calls from patients, caregivers, and medical staff to route to the appropriate staff.
• Perform daily chart audits using Epic, Excel, and PCSS Admit reports to ensure accurate patient records.
• Distribute interoffice mail and assist with outgoing mail using USPS systems.
• Support the PCSS Manager on special projects as requested.

Skills

Communication skills

Administrative support

Education

High school diploma or GED

Tools

Epic

Excel

Job description

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Patient Access Representative(Patient Care Support Services Assistant) supports Patient Care Support Services Manager by maintaining patient records and provide administrative support in compliance with organization policies and procedures and applicable laws and regulations.

Schedule:

Monday - Friday, 8:30am - 5:00pm; includes weekend and holiday rotations

Location:

On-site at our San Francisco, CA office with occasional coverage to our Larkspur, CA office as needed

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

• Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
• Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
• Collects and distributes interoffice mail.
• Facilitates outgoing mail using the USPS mailing system.
• Assist PCSS Manager on special projects as requested

Education/Experience:

• High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.

Pay Range: $25.00 - $26.00 hourly

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in By the Bay Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.