Patient Care Specialist — Medical Support Assistant

Henry Ford Health; Troy (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Henry Ford Health is seeking a Medical Support Assistant for its Float Pool (PRN) in the Metro-Detroit, MI area. The role involves greeting and escorting patients, obtaining medical histories and vitals, preparing for exams, and assisting providers during examinations or procedures.

Under supervision, you will perform clinical and administrative tasks to support high-quality patient care, respond to patient requests, and discharge patients with post-visit instructions.

Qualifications

• High school diploma or GED required; 1 year related experience preferred.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform clinical skills related to ambulatory patient care preferred.
• Effective interpersonal and communication skills preferred.

Responsibilities

• Escort patient to room and prepare for examination, procedure, and treatment.
• Obtain vital signs.
• Obtain and record patient history employing critical thinking skills.
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
• Recognize and respond to emergencies.
• Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

Skills

Interpersonal skills

Communication skills

Problem solving

Clinical skills

Education

High school diploma or GED

Job description

Henry Ford Health is seeking a Medical Support Assistant for its Float Pool (PRN) in the Metro-Detroit, MI area. The role involves greeting and escorting patients, obtaining medical histories and vitals, preparing for exams, and assisting providers during examinations or procedures.

Under supervision, you will perform clinical and administrative tasks to support high-quality patient care, respond to patient requests, and discharge patients with post-visit instructions.