Patient Care Specialist II

Millennium Physician Group; Florida; Sur place; USD 25 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

PTO

Paid Holidays

Résumé du poste

Millennium Physician Group, a leading Florida primary care network, seeks a Patient Care Specialist II to manage front-office operations in Sarasota. You will register patients, verify insurance, collect copays, and coordinate referrals, while ensuring HIPAA compliance and high-quality patient service.

The role requires strong attention to detail, teamwork with providers, and proficient use of Athena EHR in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent.
• 2+ years of front-office or patient access experience.
• Strong knowledge of insurance verification, referrals, and scheduling workflows.
• Experience with Athena or similar EHR systems.
• Excellent communication, customer service, and problem-solving skills.
• Strong understanding of HIPAA, privacy standards, and documentation requirements.

Responsabilités

• Register patients and ensure demographic, insurance, consent, and contact information is accurate in the EHR.
• Collect and process copayments following standard cash-handling procedures.
• Verify insurance eligibility, obtain authorizations, and document verification results.
• Explain check-in processes, insurance requirements, and payment expectations clearly.
• Answer and route phone calls; schedule and reschedule appointments; maintain daily provider schedules.
• Process urgent specialist referrals, appointment ticklers, and medical record release requests.
• Perform clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Review patient accounts for outstanding balances or documentation errors; partner with billing to resolve issues.
• Maintain full HIPAA and privacy compliance; identify and report potential privacy or billing concerns.
• Prepare, route, and manage medical documentation to ensure accuracy and confidentiality.
• Provide professional, courteous customer service during high-volume or challenging situations.
• Coordinate scheduling across multiple providers and departments to support efficient patient flow.
• Audit charts, registration data, and referral documentation for compliance and accuracy.
• Demonstrate excellent guest service to patients and internal team members.
• Perform other duties as assigned.

Connaissances

Insurance verification

Scheduling workflows

Athena EHR

Customer service

HIPAA compliance

Formation

High school diploma or equivalent

Description du poste

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves. Job Description SummaryJob Description SummaryPatient Care Specialist II – Front Office (Full Time)Location: 8383 S Tamiami Trail, Suite 115, Sarasota, FL 34238Schedule: Monday–Friday, 8:00 AM–5:00 PMPay Range: $18–$20/hrEMR: AthenaBenefits: Medical, Dental, Vision, 401(k), PTO, Paid HolidaysAbout the RoleThe Patient Care Specialist II provides advanced administrative and patient access support to ensure smooth daily operations in a busy medical office. This role independently manages patient registration, insurance verification, referrals, and basic billing/documentation issues while delivering exceptional service to patients, families, and staff.You’ll work closely with providers, clinical teams, and administrative leadership to maintain accurate records, support efficient scheduling, and uphold compliance standards. This position requires strong attention to detail, professionalism, and the ability to stay composed in a fast‑paced front‑office environment.How will you make an impact & RequirementsHow will you make an impact & RequirementsKey ResponsibilitiesRegister patients and ensure demographic, insurance, consent, and contact information is accurate in the EHRCollect and process copayments following standard cash‑handling proceduresVerify insurance eligibility, obtain authorizations, and document verification resultsExplain check‑in processes, insurance requirements, and payment expectations clearlyAnswer and route phone calls; schedule and reschedule appointments; maintain daily provider schedulesProcess urgent specialist referrals, appointment ticklers, and medical record release requestsPerform clerical tasks including filing, faxing, scanning, and uploading documents into the EHRReview patient accounts for outstanding balances or documentation errors; partner with billing to resolve issuesMaintain full HIPAA and privacy compliance; identify and report potential privacy or billing concernsPrepare, route, and manage medical documentation to ensure accuracy and confidentialityProvide professional, courteous customer service during high‑volume or challenging situationsCoordinate scheduling across multiple providers and departments to support efficient patient flowAudit charts, registration data, and referral documentation for compliance and accuracyParticipate in mandatory training related to privacy, compliance, workflow changes, and patient experienceSupport the Practice Manager and care team with administrative tasksAssist with departmental audits, workflow redesign, and implementation of new systems or technologiesPrepare and distribute operational reports related to scheduling efficiency and registration accuracyDemonstrate excellent guest service to patients and internal team membersPerform other duties as assignedQualificationsHigh school diploma or equivalent2+ years of front‑office or patient access experience preferredStrong knowledge of insurance verification, referrals, and scheduling workflowsExperience with Athena or similar EHR systemsExcellent communication, customer service, and problem‑solving skillsAbility to multitask and maintain accuracy in a fast‑paced environmentStrong understanding of HIPAA, privacy standards, and documentation requirementsProfessional, reliable, and team‑orientedBenefitsMedical, Dental, Vision401(k)PTOPaid HolidaysCompensation Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.