Patient Care Specialist I - Residential

Pinnacle Treatment Centers, Inc.; Cambridge City (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Variable pay structure

Career pathing

Student loan repayment eligibility

Continuing education through Capella

Paid time off 18 days

8 paid holidays

DEI initiatives

Schedule flexibility

Merit-based increases

Job summary

Pinnacle Treatment Centers, Inc. is seeking a Patient Care Specialist– I of Residential Services (PCS-I RES) to join our multidisciplinary team in a transitional living addiction recovery environment.

You will provide continuous patient care, monitoring, and role modeling to support a structured and safe setting for patients entering ambulatory treatment. The role emphasizes compassionate engagement, adherence to CARF standards, and ongoing training to maintain best-practice service delivery.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Office (Outlook, Teams, Word).
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 20% in local area.

Responsibilities

• Support patient engagement by modeling positive behaviors and encouraging program participation with empathy and respect.
• Promote a trauma-informed, recovery-oriented environment and enforce program rules consistently and respectfully.
• Monitor risk indicators, engage patients in supportive conversations, and communicate concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and ensuring they are informed about guidelines.
• Facilitate patient cellphone access and manage documentation as per playbook.
• Follow safety, medical and infection control protocols, including handling sharps and drug screen observations.
• Maintain readiness to respond to emergencies with up-to-date CPR, MANDT, and Narcan knowledge.
• Ensure timely EHR and facility documentation and shift/incident reports.
• Support patient activities and recovery groups and encourage engagement.
• Provide safe transportation for patients and document mileage.
• Assist with store runs and maintain facility cleanliness and universal precautions.

Skills

High school diploma or equivalent

Basic computer skills

Driver's license

CPR/MANDT certification

Travel up to 20% in local area

Education

High school diploma or equivalent

Job description

Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well‑being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.

Position Overview:

As a Patient Care Specialist– I of Residential Services (PCS-I RES), you are an active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

Teammate Appreciation Benefits:

At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work‑life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit‑based salary increases to recognize your contributions and growth.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 20% in local area

Preferred:

• At least six (6) months experience working in a behavioral healthcare setting.
• Basic knowledge of addiction and the recovery process.

Responsibilities:

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma‑informed, recovery‑oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.
• Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.
• Maintain readiness to respond to medical and behavioral emergencies through up‑to‑date certifications in CPR, MANDT, and overdose response including Narcan administration.
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards.
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement.
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records.
• Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures.
• Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns.
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned

Join our team & Start Saving Lives Today

Equal Opportunity Employer
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