Patient Care Specialist (Front Desk)

Miami Beach Urgent Care; Miami Beach (FL); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Competitive salary

Free early access to pay via Homebase

Growth opportunities

HIPAA compliance training

Job summary

Miami Beach Urgent Care seeks a Patient Care Specialist to greet patients and guide them through the visit with empathy and professionalism.

The role includes registration, insurance verification, appointment scheduling, and clear communication among patients, clinicians, and staff, while handling payments and maintaining HIPAA standards. Experience with the Experity EMR is valued.

Qualifications

• High school diploma or GED required.
• 1 year of experience in fast-paced healthcare or customer service preferred.
• Bilingual (English/Spanish) a strong plus.
• Tech-savvy; familiarity with Experity EMR is highly valued.

Responsibilities

• Greet patients warmly and advocate for their needs with empathy.
• Register patients and verify demographics and insurance data accurately.
• Schedule urgent care appointments to optimize patient flow.
• Communicate updates between patients, physicians, and staff.
• Handle payments and billing with precision while maintaining HIPAA compliance.
• Uphold infection control and maintain a clean, safe environment.

Skills

Patient care

Communication

Multitasking

Organizational skills

Empathy

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Experity EMR

Job description

About Us

Miami Beach Urgent Care is a fast-paced, high-standard medical facility dedicated to providing exceptional, efficient care. We are looking for a motivated and detail-oriented Patient Care Specialist to join our team. As the face of our clinic, you are the critical first point of contact for our patients, setting the tone for a smooth, compliant, and positive experience.

Career Growth & Schedule Flexibility

We are deeply invested in our team's professional development, supported by resources like MBUC University for ongoing training. While we are currently hiring for part-time and per diem positions, team members have a clear opportunity to transition into full-time roles during or after their 90-day probationary period, based on performance and clinic business needs. Furthermore, all of our roles offer high opportunities for advancement, including direct pathways into clinical positions or management tracks. If you are looking to build a long-term career in healthcare, this is the place to start.

Core Responsibilities

• Patient Intake & Advocacy: Greet patients warmly and professionally, putting them at ease during potentially stressful situations. Actively listen to concerns and answer questions with clarity and empathy.
• Registration & Verification: Efficiently register new and returning patients, ensuring 100% accuracy with demographic and insurance data. Verify insurance coverage and clearly communicate co-pays or deductible requirements.
• Schedule Management: Coordinate urgent care appointments to optimize patient flow and minimize wait times.
• Clinical Communication: Serve as the communication hub between patients, physicians, and clinical staff regarding updates, wait times, and facility procedures.
• Financial & Administrative: Maintain accurate electronic health records and billing information utilizing the full Experity EMR suite. Process payments efficiently and handle financial transactions with absolute precision.
• Facility Safety: Uphold rigorous infection control protocols to maintain a clean, sanitized, and safe environment for both patients and staff.

Qualifications & Requirements

• High school diploma or GED required.
• Minimum of 1 year of experience in a fast-paced healthcare or customer service environment is highly preferred.
• Tech-Savvy & Resourceful: We utilize the full Experity EMR suite. Prior experience, or the proactive initiative to research and familiarize yourself with this platform, is highly valued and indicates a great culture fit.
• Bilingual (English/Spanish) is a strong plus.
• Excellent interpersonal skills with the ability to build rapport with a diverse patient demographic.
• Strong organizational and time-management skills to prioritize effectively in a high-volume setting.
• A positive attitude, strong sense of empathy, and a genuine desire to advocate for patient health.

Compensation, Benefits & Compliance

• Competitive salary and benefits package based on experience.
• Free early access to your pay through Homebase.
• A supportive, collaborative, and dynamic work environment with continuous opportunities for professional growth.
• Strict Compliance Standard: We are 100% compliant with HIPAA and OSHA policies and maintain a zero tolerance policy for violations. You will be required to take a company-paid HIPAA compliance course and pass the certification tests.