Patient Care Specialist - Conroe HC

St. Hope Foundation; Conroe (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical/Dental/Vision Insurance

Life Insurance

Paid Federal Holidays

Job summary

St. Hope Foundation is seeking a Patient Care Specialist to handle front-end administrative duties for dental care services. The role involves updating patient records, handling calls, scheduling appointments, processing referrals, and collecting co-pays.

Qualifications include a Bachelor’s Degree preferred and at least 2 years in dental/medical settings. Bilingual Spanish/English is a plus; travel to Conroe and Greenspoint centers may be required.

Qualifications

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of 2 years paid or proven volunteer experience in dental/medical practice.
• Excellent communication and customer service skills.
• Bilingual Spanish/English a plus; Registered Dental Assistant licensure a plus.

Responsibilities

• Perform front-end administrative duties to best meet patient needs.
• Ensure patient demographic and financial information is accurate in records.
• Answer inbound patient calls and route to appropriate parties.
• Check-in patients for appointments and schedule follow-ups; process referrals.
• Verify Medicare/Medicaid/Private insurance eligibility and document in records.
• Collect patient co-pays for services.
• Communicate in a culturally competent manner about available services.

Education

Bachelor’s Degree preferred

Tools

Typing 35 wpm

Job description

We are seeking a PATIENT CARE SPECIALIST to become a part of our team! You will be responsible for administrative duties for dental care services.

Responsibilities

Responsibilities activities of aPatient Care Specialistwill include, but is not limited to the following:

• Perform all front-end administrative duties to best meet the needs of the patients.
• Ensure all patient demographic and financial information is accurate and current in patient’s record.
• Responsible for answering all inbound patient calls and route them appropriately.
• Collaborates with dental and medical team to check-in patients for appointments, schedule follow-up appointments, and process referrals.
• Assist to verify client Medicare/Medicaid/Private Insurance eligibility and documents within the patient’s records.
• Collect patient co-pays for services.
• Communicate in a culturally competent and effective manner to clients/caregivers regarding the services available.

Qualifications

• Bachelor’s Degree from an accredited college or university preferred
• Minimum of 2 year paid or proven volunteer experience working in a dental or medical practice.
• Good keyboard skills - 35 wpm
• Ability to work with frequent interruptions and maintain emotional control under stress
• Detailed oriented and organized
• Great customer service and communication skills
• Bilingual (Spanish/English) a plus
• Registered Dental Assistant licensure, a plus

Working Conditions

• The position occasionally requires sitting, standing and bending. Occasional very light lifting, up to 20 pounds or an equivalent weight may be required
• Must be willing to travel to Conroe and Greenspoint Health Centers.
• Open to Saturday clinic rotation

Employment Benefits

• Competitive Pay, Paid Time Off Plan, Comprehensive Medical/Dental/Vision, Life Insurance, Paid Federal Holidays

EEO Statement:

St. Hope Foundation is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.