Patient Care Specialist

Sentara Health; Ten Sleep (WY); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Care Specialist to provide essential non-clinical support in their physician's office. In this full-time role, you will ensure a great patient experience through administrative tasks like scheduling and managing patient queries. This position offers a daytime schedule with no weekends or holidays required, alongside a comprehensive benefits package including medical insurance and tuition assistance.

Benefits

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance up to $5,250/year

Pet Insurance

Qualifications

• 3 years Customer Service experience required.
• 1 year experience with Medical Records Data, Scheduling, or Third-Party Payers.

Responsibilities

• Provide non-clinical support in a physician's office.
• Ensure excellent patient experience by performing administrative tasks.
• Work collaboratively with the team to ensure patient care.

Skills

Customer Service

Medical Terminology

Health Insurance Knowledge

Education

High School Diploma or Equivalent

Associate Degree or higher

Job description

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Overview:

City/State: Norfolk, VA

Work Shift: First (Days)

Sentara Pulmonary, Critical Care and Sleep Specialists Heart Hospital Office is now hiring a Full-Time Patient Care Specialist in Norfolk, VA!

Hours: Monday-Friday 8a-5p, Dayshift. No weekend shifts required. NO NIGHTS or HOLIDAYS!

Role Description:

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office, ensuring an excellent patient experience by performing complex administrative tasks such as answering phones, scheduling appointments, and answering patient questions. Teamwork is a key aspect of this role, with everyone working together to ensure the best care for patients. Click here to hear Joyce describe a day in the life of a Patient Care Specialist at Sentara Healthcare.

Qualifications:

• High School Diploma or Equivalent
• Associate Degree or higher considered in lieu of experience
• 3 years Customer Service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third-Party Payers required

Benefits:

• Medical, Dental, Vision plans
• Reimbursements for Adoption, Fertility, and Surrogacy up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance up to $5,250/year and discounted educational opportunities
• Student Debt Pay Down of $10,000
• Reimbursement for certifications and free CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Opportunity for annual discretionary bonuses based on system and employee eligibility

Sentara Health is an equal opportunity employer committed to diversity and inclusion. Our organization reflects the communities we serve. We maintain a tobacco-free environment.

We employ associates in multiple states for remote work, including Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

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