Patient Care Services Lead: Heart Device Support

Edwards Lifesciences Gruppe; Irvine (CA); On-site; USD 105,000 - 148,000; Full time

Job summary

Edwards Lifesciences Gruppe seeks an experienced Customer Service Manager to lead call center teams, drive training, and deliver data-driven insights that improve patient support and service quality. You will oversee staffing, budgeting, and cross-functional initiatives across the organization.

The role requires a Bachelor's in a related field with 6+ years of leadership experience, preferably in a regulated environment.

Qualifications

• Bachelor's Degree in a related field and relevant customer service experience.
• 6+ years of leadership/people management experience.
• Experience in a regulated industry or equivalent Edwards criterion.

Responsibilities

• Manage one or more call center teams within assigned function including team budget responsibilities.
• Develop training and development plans to improve operational performance.
• Identify trends and provide insights to stakeholders for process improvements.
• Collaborate with other BUs on shared analytics goals.

Skills

People management

Project management

Analytical thinking

Problem solving

Communication skills

MS Office proficiency

Education

Bachelor's Degree in a related field

Master's Degree or equivalent

Tools

Microsoft Office Suite

Job description

Edwards Lifesciences Gruppe seeks an experienced Customer Service Manager to lead call center teams, drive training, and deliver data-driven insights that improve patient support and service quality. You will oversee staffing, budgeting, and cross-functional initiatives across the organization.

The role requires a Bachelor's in a related field with 6+ years of leadership experience, preferably in a regulated environment.