Patient Care RN Manager

Gentiva; Auburn (MA); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Medical, Dental, Vision Insurance

Paid Holidays

Job summary

Gentiva is seeking a Patient Care Manager for our Hospice program in Massachusetts. The role leads clinical operations, coordinates care, and develops staff to uphold high-quality, compliant hospice services.

The position reports to senior leadership and oversees patient care delivery within regulatory standards. The ideal candidate has RN licensure, Hospice/home health experience, and strong leadership skills to manage a diverse care team and drive performance improvements.

Qualifications

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years of direct patient care experience, including 2 years in hospice or home-based care setting.
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds.
• Knowledge of hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC).

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits.
• Triage incoming phone referrals and medical concerns promptly and compassionately.
• Lead or facilitate Interdisciplinary Group (IDG) meetings and document minutes.
• Mentor, train, and provide clinical support to associates for development and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards and company policies.
• Support performance improvement initiatives and operational efficiencies at the location.

Skills

Leadership

Interpersonal skills

Organizational skills

Clinical documentation

Regulatory compliance knowledge

Hospice care experience

Education

RN license

Graduation from accredited nursing program

BSN (preferred)

Tools

EMR systems

Telehealth platforms

Job description

Overview

Patient Care Manager - Hospice - FT - Mon-Fri - 8a-5p

• Hospice RN Case Manager experience strongly preferred

• This position is an office position.

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care

• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority

• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner

• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes

• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance

• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures

• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

Compensation may vary within the salary range provided based on several factors, including but not limited to a candidate's geographic location, experience, education, skills, licensure, certifications, internal equity, and department equity. Gentiva provides associates with a comprehensive Total Rewards package, of which base pay is just one component.

Salary Range: $105,000 - $120,000

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment

• Graduate of an accredited nursing program

• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting

• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)

• Knowledge and compassion for terminally ill patients and their families

• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds

• Strong interpersonal, organizational, and leadership skills

• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)

• Previous leadership, team management, or supervisory experience in hospice or home health

• Familiarity with EMR systems and telehealth platforms

• Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace