Patient Care Representative/Technologist Aide

Shields Health Care Group, Inc.; Portsmouth (VA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields MRI in Portsmouth, NH is seeking a Patient Care Representative/Tech Aide for a per diem position. You will greet patients, assist with iPad check-in, and ensure accurate data entry while upholding HIPAA and confidentiality.

The role emphasizes professionalism, efficiency and teamwork with technologists and radiologists to maintain smooth patient flow; CPR certification and strong communication are required, with pay of $17-29 per hour.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi-task and exceed customer expectations is required.
• Ability to sit for extended periods of time while data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Responsibilities

• Greet patients and verify coverage while explaining consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify language needs and coordinate translation services.
• Distribute films/CDs and maintain HIPAA compliance.
• Support patient flow with technologists and radiologists.
• Handle outgoing and incoming mail and deliveries.
• Prepare next day’s appointment setup and flag issues.
• Maintain confidentiality of all patient groups.
• Enter patient information accurately into systems.
• Respond to scheduling emergencies promptly.
• Assist with machine utilization templates and waitlists.
• Address patient and doctor concerns professionally.
• Inform management of situations affecting operations.
• Stay updated on policy changes affecting daily work.
• Assist in patient interview process and scan room prep.
• Maintain co-pay/petty cash and daily deposits.
• Perform other related duties as required.

Skills

Excellent communication

Computer proficiency

Typing accuracy

Attention to detail

Multitasking

Customer service

Following instructions

Adaptability

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

This is a per diem opening at Shields MRI in Portsmouth, NH. What you will do:

• Greet patients, collect necessary copay/deductible/co-ins and explain the consent form to be completed.
• Assist patients with iPad check-in process, ability to troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/ CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assist in patient interview process.
• Assist in preparing patient scan room.
• Maintain co-pay/petty cash accuracy and make daily bank deposits.
• Performs other related duties as required.

Required Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi-task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Preferred Qualifications

Medical office or healthcare administration courses preferred.

Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Pay

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

Equal Opportunity & Diversity

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Shields Health

Shields Health is an independent, Massachusetts-based leader in healthcare services, known for blending exceptional patient care with cutting-edge technology. With over 50 years of proven success, we’re proud to be one of the most sought-after names in the industry. At Shields, we don't just deliver high-quality diagnostic imaging - we foster a culture of belonging and inclusivity, where every individual is valued. We offer unmatched career growth, a collaborative and supportive work environment, and exciting opportunities to learn, innovate, and thrive together. Our employees take enormous pride in delivering the best quality services with enthusiasm, commitment, and compassion. Ours is a family-owned and operated business, committed to playing a leading role in the continued advancement of medical imaging, but grounded in the same family values of caring and support - which we practice internally as well as with our patients.