Patient Care Representative/Technologist Aide

Cape Cod Imaging Services, LLC; Dartmouth (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

The Patient Care Representative/Tech Aide at Shields Health Care Group in Dartmouth, MA provides friendly, accurate customer service and supports patient flow in a fast-paced medical setting.

You greet patients, collect copays, assist with iPad check-in, ensure HIPAA privacy, and collaborate with technologists to maintain smooth scheduling and information accuracy. CPR certification required.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication and computer proficiency required.
• Attention to detail and typing accuracy required.
• Able to follow instructions with minimal supervision; multi-tasking required.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in; troubleshoot and provide feedback.
• Recognize when language services are needed and coordinate accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure patient flow.
• Process outgoing and incoming mail; assist with deliveries.
• Prepare setup for next day's appointments and flag issues.
• Maintain confidentiality for all patient groups.
• Verify and enter information into systems; respond to scheduling emergencies.
• Support care with machine utilization using waitlists and holds.

Skills

CPR certified

Excellent communication

Computer proficiency

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Education

High School Diploma

Job description

Job Summary

The Patient Care Representative/Tech Aide will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Job Description

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
• Ability to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day's appointment schedule and communicate any potential issues
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process
• Assists in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required

Required Qualifications

What you need:

• High School Diploma required
• Must be CPR certified
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multi task and exceed customer expectations is required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.