Maryville Access Representative - Savannah Family Care

Mosaic Life Care; Maryville (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Mosaic Life Care in Maryville, MO is seeking an Access Representative to support patient care delivery. The role acts as a receptionist and handles patient information, appointment coordination, and documentation while ensuring confidentiality.

The position requires a high school diploma or GED; an associate's degree or business certificate is preferred. Experience in data entry, customer service, and medical records is desirable. Travel between system facilities may be required.

Qualifications

• HS Diploma or GED required.
• Associate's degree or business college certificate preferred.
• Experience with computer data entry, customer service, and medical record responsibilities preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedules, reschedules, and cancels patient appointments; handles check-in and check-out.
• Enters patient data into computer systems accurately and completely.
• Communicates with patients regarding appointments, forms, and releases.
• Prepares release of information and coordinates receipt of information.
• Answers phones and acts as receptionist for patients, visitors, providers and staff.
• Maintains confidentiality of patient, staff, and facility information.
• Assists in payment collections, deposits, and daily reconciliation.
• Attends departmental meetings and other duties as assigned.

Skills

Data entry

Customer service

Medical terminology

Telephone handling

Education

High School Diploma or GED

Associate's Degree or business college certificate

Job description

Job Description

The Access Representative works under the supervision of the Clinic Manager and Access Representative - Lead. The Access Representative performs tasks, which are directed towards the collection of patient information and its custodianship. Works as a receptionist for the provider's office to support patient care delivery and follow up.

Responsibilities

• Schedules, reschedules, and cancels patient appointments with Physician and Nurse Practitioner, receptionist and customer service representative. Performs check in and check out functions in clinic.
• Enters patient data into computer systems accurately and completely. This includes patient registration, medical record assignment, and visit creation.
• Communicates with patients regarding appointments, completion of insurance forms, medical releases and other documentation.
• Prepares release of information and consent forms for patient signature according to applicable statutes, sends requests to other health care provider(s) and coordinates the receipt of this additional information for the physician(s) and other health care providers.
• Answers the phones, makes necessary calls and acts as a receptionist for patients, visitors, providers and hospital staff.
• Receives and relays information to providers, nursing personnel, patients, family members and visitors by acting as a communication liaison.
• Contacts other departments for orders received if STAT or NOW. Assist in scheduling with Ancillary Departments when necessary.
• Assures confidentiality of information regarding patients, hospital personnel, and medical staff.
• Attends departmental meetings/in-services.
• Requests payment, balances receipts for deposit, prepares deposit, reconciles daily charge tickets.
• Other duties as assigned

Education

• H.S. Diploma - GED or HiSET equivalent - Required
• Associate's Degree - Or business college certificate - Preferred

Work Experience

• Computer data entry, customer service, collections and medical record responsibility experience - Preferred
• Knowledge of medical terminology - Preferred

Licenses and Certifications

• Upon Hire

Travel Requirements

• Must be able to travel between various system facilities and off-site locations as needed. - Required

Starting rate $16.00

Skills and Abilities

Essential Technical/Motor Skills

• Inputting data, basic bookkeeping.
• Ability to communicate with all customers, physicians and caregivers.
• Ability to answer multi telephone lines, type, file and handle money.

Interpersonal Skills

• Must be courteous
• Work in a professional, caring manner with internal and external customers
• Have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything.

Essential Physical Requirements

• Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch.
• Must have the ability to lift and/or move up to 10 to 25 pounds.

Essential Mental Abilities

• Comprehend and understand physician orders, medical terminology, and staff requests.
• Follow policy and procedures; disseminate information and/or instructions to the appropriate person(s).
• Prioritize work assignments and follow through to completion.
• Ability to manage stress and remain calm in a fast paced environment.

Essential Sensory Requirements

• Visual-read orders, instructions, analyze charts.
• Hearing-answered telephone, take direction from staff and response to inquiries from patients.

Exposure to Hazards

• Electrical output of personal computer, eye and neck strain.

ABOUT US

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.