Patient Care Representative - Part-Time

Page Mechanical Group, Inc.; San Marcos (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Stone Oak Allergy in San Marcos is seeking a Patient Care Representative for our clinic. Flexible schedule, 2–3 days a week, with focus on reliable, patient-centered service.

You will greet patients in person and by phone, schedule appointments and injections, manage billing and payments, and document all tasks in the Practice Management and EMR systems. Collaboration with medical staff is essential in a fast-paced environment.

Qualifications

• Provide outstanding patient experience during calls and visits.
• Operate multi-line phone system and standard office equipment.
• Cross-train to support other clinical areas when needed.
• Understand healthcare insurance and billing processes.

Responsibilities

• Greet and assist patients in person and by phone.
• Schedule appointments and injections for patients.
• Manage accounts receivable and collect payments.
• Document tasks accurately in PM/EMR systems.

Skills

Customer service

Phone handling

Scheduling

Communication

Team collaboration

Regulatory compliance

Cash handling

Tools

EMR (Electronic Medical Records)

PM/Practice Management software

Office equipment (fax, scanner, email)

Job description

We’re hiring for a Patient Care Representative for our San Marcos location at Stone Oak Allergy. Flexible schedule 2-3 days a week.

Patient Care Representatives at Stone Oak Allergy are client-focused individuals that pride themselves on being reliable, and well organized. A commitment to providing high quality care, the ability to maintain relationships with; patients, medical staff and providers, as well as perform multiple tasks in a fast-paced environment are essential skills for the Greater Austin Allergy team member.

As a Patient Care Representative at Stone Oak Allergy, you can expect to work with today’s leaders in Allergy, Asthma and Immunology. Supporting this team, you will find yourself; communicating with patients in-person and over the phone, scheduling appointments and injections, proactively handling accounts receivable and receiving patient payments. Our team is a great part of what makes us so successful in providing allergy sufferers with long-lasting relief!

Patient Care Representative Education and Experience Requirements:

• Provide an outstanding patient experience during all phone conversations, office visits and while responding to patient concerns or complaints
• Operate multi-line phone system in addition to standard office equipment (fax, copy, scan, email, etc.)
• Ability and willingness to cross train and support other clinical areas when necessary
• Maintains comprehensive knowledge of healthcare insurance and billing information; including processes and requirements
• Ability to stand for extended periods of time throughout the day
• Comply with regulations, standard operation procedures and state mandated laws
• Document all appointment associated tasks in the Practice Management (PM), electronic medical record (EMR) and other systems as required accurately and in a timely manner (demographics, insurance information, charge slip entry, etc.)

Collaboration and team-work is one of the largest components to success as a Patient Care Representative at Stone Oak Allergy. We believe long-lasting relief and treatment should be accessible to everyone in need of these options- together we make this possible!