Patient Care Representative - Endocrinology

MFM Health; Ferncroft (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Enhanced benefits package

Discretionary paid time off

401(k) with employer match

Career growth opportunities

Job summary

MFM Health’s Endocrinology department is seeking a Patient Care Representative to greet patients, schedule appointments, and coordinate tests in a fast-paced ambulatory setting.

The ideal candidate will have 2 years of ambulatory/outpatient experience, Endocrinology exposure preferred, and strong communication and computer skills. High School Diploma preferred; pay range is $20–$23 per hour, commensurate with experience.

Qualifications

• Ambulatory/outpatient experience preferred.
• Endocrinology experience preferred.
• Desire dependable, hardworking, detail-oriented, and friendly candidates.

Responsibilities

• Greet patients and family, schedule appointments and admissions.
• Schedule all Endocrine procedures (Thyroid Biopsies, Cortisone Stimulation Test).
• Coordinate follow-up appointments with Endocrinologist and team.
• Obtain and verify patient information and maintain confidentiality.
• Manage referrals, chart preparation, and ensure records are available prior to visits.
• Provide excellent customer service and maintain professional telephone etiquette.

Skills

Customer service

Communication

Phone etiquette

Multi-tasking

Ambulatory care

Education

High School Diploma

Tools

EMR (Electronic Medical Records)

Athena

Job description

Patient Care Representative - Endocrinology

The Endocrinology Department of MFM Health is seeking enthusiastic candidates for our Patient Care Representative (PCR) role. We are a busy ambulatory care office diagnosing and treating diabetes and other diseases looking for a well-rounded customer service candidate who can multi-task in a high-volume ambulatory setting.

This position requires excellent communication, computer, and phone skills with the ability to multi-task. Medical experience, Electronic Medical Record (EMR), and Athena experience are highly desirable.

What We Offer

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Job Duties

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
• Scheduling all Endocrine procedures( Thyroid Biopsies, Cortisone Stimulation Test).
• Look through Endocrinologist's schedule at the end of the day to confirm that patients schedule follow up appointments w/ Endocrinologist.
• Demonstrates good judgment in scheduling procedures to increase physician productivity.
• Verbalizes procedure for collection of pre-admission testing data. Report scheduled hours - please report hours if logging in from home and please work scheduled hours.
• Consistent communication w/ Endocrine Team. Answers the telephone promptly and deal with callers' needs expeditiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Requests medical records and performs chart preparation to provide Endocrinologist with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic records if chart is not available. Please do not schedule a patient w/ Endocrinologist without records.
• Provide new Endocrine patient w/ admission form and provide instruction if needed. Mail, fax or email form to patient prior to initial assessment with Endocrinologist.
• Maintains communication resources, i.e. on-call schedule, MD phone numbers/Diabetes Team contact information. Responsible for all scheduling of the Diabetes Team/ Endocrine, complete responsibility for the Endocrinologist's schedule as well as additional clinical team members.
• Demonstrates a working knowledge of insurance and pre-certification requirements.
• Performs various clerical duties including faxing, photocopying, filing and mailings. Interacts with outside vendors/contracted services.
• Obtains, verifies and updates patient information; maintains confidentiality according to policies.
• Can assist patients with completion of Endocrine base forms.
• Establishes and maintains a positive working relationship with staff at MFM and on Diabetes Team
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, concerns or issues promptly to Endocrinologist and / or Team Lead.
• Provides training to other office staff if needed.
• Assist Prolia/Evenity PA processes. Notify Endocrine MA when patients are scheduled to come in for injection preferably 2 weeks in advance.
• Provide excellent customer service.
• Other duties as assigned by managers and leads.

Qualifications

• 2 years of experience working in an ambulatory/outpatient practice preferred
• Endocrinology experience preferred
• Desire dependable, hardworking, detail-oriented, and friendly candidates

Education

• High School Diploma preferred

Job Type

• Full-time

Pay Range: $20 - $23 per hour; commensurate with experience

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees’ successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!