Patient Care Representative

SoNE Med Group; Vernon (CT); On-site; USD 34,000 - 44,000; Full time

Job summary

SoNE HEALTH Medical Group - NEPA seeks a Patient Care Representative in Vernon, CT. This full-time role handles daily office operations, patient scheduling, records, and greeting patients to ensure a welcoming environment.

Requirements include a high school diploma (AA preferred), 2+ years medical office experience, proficiency with computers, and familiarity with medical terminology and health insurance processes. Training includes Athena system experience.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of 2 years medical office experience.
• Athena experience preferred.
• Strong computer skills and familiarity with medical terminology.
• Experience with health insurance preferred.

Responsibilities

• Schedule appointments for new patients, sick visits, physicals, and office visits.
• Answer telephone calls and process requests.
• Process and file e-faxed documents into the appropriate patient’s chart.
• Process incoming and outgoing medical records requests.
• Scan paperwork into patient charts.
• Monitor patient portal messages and respond as appropriate.
• E-fax referrals, school physical forms and other paperwork.
• Greet and check-in patients for appointments.
• Obtain signatures, insurance cards and IDs.
• Collect co-pays and balances.
• Check patients out and schedule follow-ups.
• Review upcoming appointments to anticipate needs and supplies.
• Notify patients about labs and medications as appropriate.

Skills

Patient service

Computer skills

Medical terminology familiarity

Health insurance knowledge

Multitasking

Education

High school diploma or equivalent; Associate degree preferred

Tools

Athena experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Care Representative

Full Time NEPA, Vernon, CT, US

3 days ago Requisition ID: 1079

Salary Range: $33,846.00 To $44,000.00 Hourly

SUMMARY OF RESPONSIBILITY:

The Patient Care Representative for SoNE HEALTH Medical Group - NEPA is a full time, 40 hour position that will provide support in the daily operations of the medical office and ensures that patients receive the highest level of care. This role ensures smooth operations in the medical office by handling patient appointments, phone calls, maintaining records, and creating a welcoming and organized environment. This position requires strong computer skills, attention to detail, familiarity with some medical terminology, and experience with health insurance.

This position is located in Vernon, CT.

ESSENTIAL FUNCTIONS:

• Schedule appointments ie. new patient appointments, sick visits, physicals, & office visits
• Answer telephone calls & process requests
• Process and file e-faxed documents into the appropriate patient’s chart
• Process incoming and outgoing medical records requests
• Scan paperwork into the appropriate patient’s chart
• Monitor patient portal messages & respond as appropriate
• E-fax referrals, school physical forms, & other patient paperwork to designated location
• Greet & check-in patients for appointments
• Obtain all necessary signatures, insurance cards, & ID’s
• Collect co-pays & balances from patients
• Check patients out, schedule follow ups, & monitor when patients are due for a physical
• Review upcoming appointments to anticipate needs, supplies, & completeness
• Notify patients about labs due for their physical and/or medication check appointments, as appropriate
• Report needed supplies for ordering to Office Manager as inventory is used

Other Functions:

• Performs other duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

• High school diploma or equivalent, Associate’s degree preferred
• Minimum of 2 years medical office experience or equivalent required
• Athena experience preferred

PHYSICAL AND MENTAL REQUIREMENTS:

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to maintain a stationary position and move or traverse.
• Ability to transport and/or maneuver objects weighing up to 20 pounds.
• Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The dexterity necessary to utilize a computer keyboard regularly is essential
• Busy work environment subject to frequent interruptions and shifting potentially conflicting priorities.

ADDITIONAL REQUIREMENTS:

• As a condition of employment at SoNE HEALTH, all employees must reside in New Hampshire, Rhode Island, Maine, Vermont, Connecticut, or Massachusetts.
• For the safety and well-being of our employees, all employees are required to be fully vaccinated for influenza.

ADHERENCE TO THESoNE HEALTH CODE OF CONDUCT:

• Code of Conduct: Employee will understand and follow the guidelines and standards outlined in the SoNE HEALTH Code of Conduct and demonstrate an understanding of the SoNE HEALTH Mission, Vision and Core Values.
• Policies and Procedures: Employee will comply with all SoNE HEALTH policies and procedures relevant to their role, including those related to compliance, safety and confidentiality.
• Regulatory Requirements: Employee will ensure actions and behaviors are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct.

SoNE HEALTH BENEFITS:

We offer a competitive compensation package, which includes a comprehensive benefits program that begins on the first of the month following date of hire.

Our benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Basic Life & Accident Insurance
• Flexible Spending Accounts
• Voluntary Benefits
• Homeowners Insurance
• Auto Insurance
• Critical Illness Insurance
• Pet Discount Plans
• Earned time off, sick time, company holidays and one floating holiday
• Employee Assistance Program
• Educational Assistance (Tuition Reimbursement) after one year of employment
• Employee Discount Program for discounts on entertainment, travel, and shopping