Medical Receptionist- Oncology

New England Cancer Specialists; Lewiston (ME); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Prescription insurance

Dental insurance

Vision insurance

Short Term disability

Long Term disability

Tuition reimbursement

Paid Time Off

Company paid holidays

SMONS/ONS membership

Job summary

New England Cancer Specialists in Lewiston, ME is seeking a full-time Front Desk Medical Receptionist to greet patients and ensure smooth flow through the office. The role includes collecting co-pays, updating demographics in the EMR and Billing software, and coordinating with departments while maintaining confidentiality.

Ideal candidates have a high school diploma or GED, at least one year of clerical healthcare experience, exceptional customer service, and strong organizational skills.

Qualifications

• High school diploma or GED required.
• Minimum one year of clerical and/or Medical Secretary experience in a health care field.
• Exceptional customer service experience required.
• Ability to organize and coordinate multiple activities.

Responsibilities

• Greet patients and ensure a smooth flow of patients through the office.
• Check-in patients for lab works, visits and/or treatment.
• Register insurance information and collect co-pays; update demographics in EMR/Billing software.
• Maintain HIPAA confidentiality and adhere to office policies and procedures.
• Keep waiting room neat and updated; coordinate with labs and departments.

Skills

Customer service

Organization

Clerical experience

Team coordination

Education

High school diploma or GED

Tools

EPIC EMR

Billing Software

Job description

Job Description

New England Cancer Specialists (NECS) is currently seeking a full time, Monday-Friday, Front Desk Medical Receptionist in Lewiston The Receptionist is responsible for greeting patients with a smile and promotes a smooth flow of patients through the office helping to create a calm, supportive atmosphere. Adheres to outlined check-in process for every patient displaying attention to detail and accuracy. Collects co-pays from patients per insurance plans. Documents demographic and insurance changes into Billing Software and Electronic Medical Record (EMR). Communicates promptly and accurately with all other departments using phone, email and paging system as designated. Assists all patients checking in with forms and paperwork. Compliant with all HIPPA guidelines; maintaining strict confidentiality. Follows all business office procedures for closing Front Desk at the end of each day. Conducts all interactions with patients and personnel in a courteous, respectful manner while maintaining confidentiality. Conducts all job responsibilities consistent with office policies and procedures and in compliance with all applicable laws or mandates relating to patient care and business activities. NECS is a private medical practice composed of 18 Oncologists and hematologists. Serving the State and region from 5 different locations across Maine and New Hampshire. NECS is committed to achieving the best outcome and providing unmatched support in all areas for every patient. NECS brings together top clinicians, researchers, and dedicated medical professionals, clinical and non-clinical to create the best possible experience for our patients.

Responsibilities

• Responsible for having computers on, waiting room picked up, lamps and television turned on and door unlocked by 7:30am.
• Responsible for checking patients into the office for lab works, visits and/or treatment.
• Responsible for obtaining accurate and up-to-date registering insurance, including scanning of insurance cards and registering insurance page from new patients and presents patient with HIPAA policy.
• Collects co-payments when applicable.
• Reviews superbills for the next day and adds note in schedule on those patients whose cards need to be scanned or those who need to update registration forms.
• Uses pager system to alert the lab for lab only visits.
• Pages Research on all patients who are in a study - noted by microscope on right side of schedule.
• Uses Dashboard to send messages to nurses. Uses phone and pager system to reach members of Leadership. Uses phone to reach administrative staff.
• Each morning checks the financial tab for co-pays that haven't appeared on check-in screen.
• Keeps list of new patients for the day being sure that both the chart and superbill have been received at the front desk prior to patient's visit.
• Becomes comfortable using the MMC EPIC to obtain missing information on patients i.e.: social security #, DOB, or insurance information.
• Asks identified patients to obtain additional referrals from PCP and gives letter to the effect.
• Notifies the Financial Advocate of insurance changes on patients receiving treatment.
• Alternates weekly between opening and closing the office.
• Provides coverage for the other receptionist's vacation and other PTO. Follows NECS policy for requesting time off.
• Twice daily or as needed is responsible for keeping the waiting room neat, organized and magazines up-to-date.
• Keeps up-to-date with names of the other groups and physicians in the building in order to assist lost patients.
• Keeps work area neat and organized
• Any other duties as deemed necessary

Yearly Salary: $32,760- $49,140

Required Experience

• High school diploma or GED required.
• Minimum one year prior clerical and/or Medical Secretary experience in a health care field.
• Exceptional customer service experience required.
• Ability to organize and coordinate multiple activities

Benefits

New England Cancer Specialists offers competitive pay and benefits to our employees. Benefits include medical, prescription, dental, and vision insurances.

• Short Term and LongTerm disability insurances.
• Tuition reimbursement.
• Generous Paid Time Off.
• Company paid holidays.
• Paid membership to SMONS and ONS.

Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law. Per state law, applicants will be notified of these practices during the interview process.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Keyword: New Patient Intake, New Patient