Patient Care Representative

Pediatric Associates of Greater Salem Inc; Beverly (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Pediatric Associates of Greater Salem Inc is seeking a Patient Care Representative to handle high volumes of inbound and outbound calls, assist patients with scheduling and inquiries, and support front desk operations. Applicants must have a high school diploma or GED, experience with Epic EMR is a plus, and bilingual candidates (Spanish and/or Portuguese) are highly preferred. The position offers full-time hours from Monday to Friday in a moderate noise environment.

Qualifications

• High school diploma or graduation equivalency degree (GED) required.
• Experience with Epic EMR helpful.
• Minimum age - 18 years.

Responsibilities

• Greet patients and families at the front desk.
• Answer and route incoming calls.
• Schedule, confirm, and reschedule patient appointments.

Skills

Bilingual - Spanish and/or Portuguese

Communication skills

Customer service

Education

High school diploma or GED

Tools

Epic EMR

Job description

Description

POSITION SUMMARY

Working under the supervision of the Operations Manager, the Patient Care Representative is responsible for managing high volumes of inbound and outbound calls, assisting patients with scheduling, registration, and general inquiries, and supporting front desk operations. This role ensures smooth communication between patients and clinical staff while maintaining a professional and welcoming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients and families at the front desk upon entering the office
• Answer and route incoming calls promptly and professionally
• Schedule, confirm, and reschedule patient appointments using electronic health records
• Receive and respond to messages via voicemail and Patient Portal for urgent and non-urgent appointments
• Verify patient demographic and insurance information
• Follow communication scripts and protocols for various patient interactions
• Administrative duties and projects assigned as needed
• Maintain confidentiality and comply with HIPAA regulations

Full-Time Hours: Monday - Friday, 7:00 am - 3:30 pm OR

Full-Time Hours: Monday - Friday, 7:30 am - 4:00 pm

PHYSICAL DEMANDS

Visual/hearing ability sufficient to comprehend written/verbal communication.

Ability to perform tasks involving physical activity, which may include lifting of supplies, equipment, or babies and small children; extensive bending, standing, walking or sitting may be required.

Ability to deal effectively with stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

REQUIREMENTS

• High school diploma or graduation equivalency degree (GED)
• Experience with Epic EMR helpful
• Minimum age - 18yrs
• Bilingual - Spanish and/or Portuguese speaking highly preferred