Patient Care Operations Manager — Hybrid Columbus

Gifthealth; Columbus (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Columbus, OH location

Job summary

Gifthealth is seeking a Customer Success Patient Care Manager to lead the call center team and oversee daily operations, ensuring excellent patient, provider, and pharmacy experiences. You will collaborate cross-functionally to improve processes, reduce manual tasks, and ensure high-quality patient care in a dynamic environment.

The role emphasizes leadership, scheduling, process improvement, and a strong focus on patient satisfaction within a hybrid Columbus setting.

Qualifications

• Strong interpersonal and communication skills to facilitate collaboration.
• Excellent written and verbal communication with active listening and organizational skills.
• Ability to stay calm under pressure and resolve issues effectively.
• Patience and friendly disposition when interacting with diverse personalities.
• Experience with fast-paced environments and problem solving using technology.
• Familiarity with ticketing and scheduling tools (Zendesk, Slack, Paylocity).
• Willingness to recruit and train, building a high-performance team.
• Commitment to HIPAA and PHI confidentiality.

Responsibilities

• Delegate tasks and set deadlines for a diverse patient care team.
• Maintain strong relationships with clients by addressing needs quickly and resolving issues.
• Coordinate scheduling, time off, after-hours and on-call coverage.
• Analyze data to monitor staffing metrics and improve efficiency.
• Create and manage Saturday schedules for the Patient Care Department.
• Maintain PTO calendars ensuring fair scheduling.
• Identify opportunities to reduce manual tasks and streamline workflows.
• Collaborate with Pharmacy Management System to improve processes and create tickets.
• Work cross-functionally to implement process improvements across teams.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Stress management

Process improvement

Ticketing systems

Scheduling software

Team leadership

Confidentiality & HIPAA

Patience & customer focus

Education

CPhT (certification) preferred

Tools

Zendesk

Slack

Paylocity

Job description

Gifthealth is seeking a Customer Success Patient Care Manager to lead the call center team and oversee daily operations, ensuring excellent patient, provider, and pharmacy experiences. You will collaborate cross-functionally to improve processes, reduce manual tasks, and ensure high-quality patient care in a dynamic environment.

The role emphasizes leadership, scheduling, process improvement, and a strong focus on patient satisfaction within a hybrid Columbus setting.