Health Navigator (6561)

The Salvation Army; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

Life Insurance

Retirement Plans

Job summary

The Salvation Army Miami area command is seeking a Health Care Navigator to help clients access health services and community resources. The role emphasizes coordinating care, identifying care barriers, and educating clients on wellness topics while not providing direct clinical services.

Responsibilities include conducting assessments, developing care plans with the interdisciplinary team, and supporting access to housing, social services, and medical appointments within a community-based

Qualifications

• University degree or equivalent in social work, health administration, or related field.
• LCSW or MSW or equivalent experience preferred.
• Experience in client outreach, care coordination, and navigation in community health or social services.

Responsibilities

• Coordinate comprehensive care across episodes and act as health coach.
• Collaborate with treatment teams to assess barriers and plan care.
• Engage in community resource navigation, referrals, and follow-up.
• Support education on health conditions and preventive practices to patients.

Skills

Care coordination

Health education

Education

University diploma in Social Work, Healthcare Administration, or related field

LCSW or Master’s level social worker

Tools

EMR/EHR systems

Job description

Job Details

Job Location: FLA-Miami Area Command - Miami, FL 33142
Position Type: Full Time Regular
Job Category: Social Services
Schedule/Hours: M – F 8:30 a.m. – 4:30 p.m. (35 hours per week)

Role Overview

The Health Care Navigator coordinates and supports client access to health services through community resources, identifies and resolves barriers to care, and provides education on OnMEd Care Station Services and related wellness topics. Note: Navigators do not provide direct health services, mental health counseling, or treatment recommendations.

Key Responsibilities

• Specialized Care Coordination (30%)
  • Provides comprehensive case management and care coordination across episodes of care; acts as a health coach, supporting the patient and coordinating follow‑up actions.
  • Conducts assessments of the patient in collaboration with the interdisciplinary treatment team to identify barriers, strengths, and support needs.
  • Conducts home visits or community visits when appropriate to assess barriers, provide education, and support access to healthcare services.
  • Assists patients in accessing community resources, benefits, and supportive services, including medical appointments, social services, housing support, and community programs.
• Health Care Team and Communication (30%)
  • Collaborates with patients to communicate preferences and personal health goals.
  • Participates in development of the patient’s care plan with an emphasis on community services, outreach, and referrals.
  • Reviews care plan goals with the patient, conducts non‑clinical barrier assessments, and provides resources and referrals needed to support adherence.
  • Evaluates effectiveness of resources and referrals, making modifications as necessary, and monitors patient progress with comprehensive documentation.
• Administrative Duties and Systems Improvement (15%)
  • Expands knowledge related to health care navigation.
  • Identifies systemic barriers, communicates with leadership, and collaborates to find solutions.
  • Assists in developing policy, procedures, and practice guidelines using research or best practices.
  • Builds relationships with community leaders, Center of Hope staff, and referral networks.
• Health Education (15%)
  • Identifies health education needs and provides materials tailored to the patient’s health literacy level.
  • Provides education on health conditions, medication adherence, preventative practices, and healthy lifestyle choices to support care plan goals.
  • Offers ongoing education support and identifies community resources to promote self‑care.
• Other Responsibilities (10%)
  • Ensures best possible care and collaborates with other staff involved in providing care.
  • Adheres to ethical principles regarding confidentiality, informed consent, and compliance with laws and agency policies.
  • Performs other duties as assigned.

Physical Requirements and Working Conditions

• Apply complex procedures requiring independent judgment.
• Speak with medical professionals and arrange care coordination meetings on behalf of clients.
• Prepare, organize, and prioritize reports and extensive paperwork.
• Maintain accurate records and required documentation.
• Maintain confidentiality of all information associated with the job.
• Follow instructions and work independently with limited supervision.
• Interpret and enforce departmental policies and procedures tactfully and courteously.
• Coordinate services and communicate effectively with providers and community partners.
• Build and maintain effective working relationships with residents, staff, healthcare providers, and community agencies.
• Work is performed in a normal office environment with minimal physical discomfort; occasional outdoor meetings may occur with low to moderate noise.
• Requires travel over a multi‑county region; may spend up to 2 hours conducting vehicle travel.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more

Qualifications

What we are looking for in you:

• University diploma in Social Work, Healthcare Administration, or related field. LCSW, Master’s level social worker, or equivalent education and experience preferred.
• At least one year of experience in client outreach, care coordination, and navigation in community health, social services, or public health settings.
• Experience providing patient/resident education and supporting telehealth or clinic workflows preferred.
• Equivalent combination of education and experience to perform the job.

Licenses and Certifications

• Certified Community Health Worker (Community Health Worker Certification)
• Valid State Driver’s License

Equal Opportunity Employer

Veterans | Disabled