Patient Care Medical Assistant | Clinic Ops & Vitals

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 30,000 - 35,000; Full time

Job summary

Tufts Medical Center, Inc. in Boston seeks a patient flow coordinator and clinical support specialist. The role supports outpatient operations, patient care, and revenue cycle processes, with emphasis on efficient room turnover, accurate charting, and strong service orientation.

Familiarity with Epic and EMR systems is valued; bilingual abilities are a plus. The position involves preparing patients and rooms, assisting providers, and handling administrative duties to enhance patient experience

Qualifications

• High School Diploma or equivalent.
• Completion of Clinical Program OR Six months of clinical experience in a healthcare setting.
• Basic Life Support Certification OR Obtain within three months.
• Two years of medical office experience.
• Bi-Lingual.
• Experience with electronic medical record systems.

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms.
• Prepares medical record for patient visit, confirming accuracy with patient identifiers.
• Exercises a high degree of customer service in all interactions with patients.
• Provides a safe, comfortable, and clean environment for patients and families.
• Escorts patient to exam room and prepares patient for provider visit.
• Performs and records vital signs and reviews medications with patient.
• Performs collection of specimens and ensures supplies are ready for the provider.
• Assists and/or chaperones providers during physical exams, treatments and procedures.
• Assists with patient billing by ensuring CPT codes and diagnoses are indicated on charting.

Skills

Interpersonal skills

Attention to detail

English literacy

Time management

Customer service mindset

Bi-Lingual

Education

High School Diploma or equivalent

Clinical program completion or 6 months healthcare clinical experience

Tools

Epic

Electronic medical record systems

Job description

Tufts Medical Center, Inc. in Boston seeks a patient flow coordinator and clinical support specialist. The role supports outpatient operations, patient care, and revenue cycle processes, with emphasis on efficient room turnover, accurate charting, and strong service orientation.

Familiarity with Epic and EMR systems is valued; bilingual abilities are a plus. The position involves preparing patients and rooms, assisting providers, and handling administrative duties to enhance patient experience