Patient Care Manager - After Hours

Navian Hawaii

Honolulu (HI)

On-site

USD 105,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Excellent benefits package

Flexible work/life balance

Job summary

Navian Hawaii seeks a dedicated Patient Care Manager responsible for leading an after-hours care team. This role is focused on providing high-quality care to patients and families, enhancing their well-being through compassionate support and leadership. The PCM will work collaboratively with medical directors and staff to ensure holistic care. Ideal candidates possess strong leadership skills and relevant experience, emphasizing compassionate communication and problem-solving capabilities.

Qualifications

Must possess a current Registered Nurse license, ADN or BSN preferred.
3+ years of experience in hospice or healthcare.
1+ year of direct leadership experience.

Responsibilities

Leads after-hours Patient Care Team and coordinates activities to ensure quality outcomes.
Provides supervision and coaching to clinical staff.
Monitors compliance with patient care policies and procedures.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Clinical Care Knowledge

Education

Registered Nurse license

Master's Degree in Social Work

Tools

Electronic Medical Record system

Job description

3 weeks ago Be among the first 25 applicants

More than a nursing job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii Patient Care Manager, you will lead the after-hours team guiding patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Position Summary

The Patient Care Manager (PCM) leads an after-hours Patient Care Team based upon the shared values, mission and vision of Navian Hawaii. The PCM coordinates the activities of a multi-disciplined team to achieve the highest quality patient and family care outcomes. Rooted in evidence based practice, the PCM works closely with the Hospice Medical Directors to provide for the comprehensive physical, emotional, social and spiritual care and the individualized needs of our patients and their families.

The PCM supervises and coordinates the day-to-day delivery of patient care services and promotes the emergence of an inter-disciplinary care model, utilizing principles of hospice and palliative patient centered care. The PCM provides leadership and coaching to their staff to achieve excellence in all aspects of their practice, job responsibilities and customer service.

The PCM is accountable to the Director of Clinical Operations for implementing initiatives necessary to achieve Navian Hawaii qualitative and strategic goals.

Primary Responsibilities

Clinical Care

Provides direct supervision to assigned clinical team members in assuring quality patient care, productivity standards and compliance with the Navian Hawaii Policies and Procedures.
Leads the Interdisciplinary Group meetings (IDG) for the development, review and revision of the patient/family plan of care in accordance with the CMS Conditions of Participation.
Assures accurate and timely documentation of all patient care activities in accordance with Navian Hawaii standards.
Active member of the Navian Hawaii Quality Improvement Workgroup. Contributes to the analysis of quality data and in conjunction with the QI Workgroup, creates and implements performance improvement (PI) process to achieve quality goals.
Performs supervisory visits with field staff.

Professional Relationships

Thoroughly understands and works according to the Navian Hawaii values and clearly articulates the expectation of the same from his/her direct reports.
Serves as liaison with community referral sources, and other partners in providing care, such as nursing homes, care homes, vendors, etc.
Assists with developing expectations and the evaluation of care and services provided for Navian Hawaii patients by affiliated vendors and agencies.
Actively develops and maintains long-term, beneficial collaborative peer relationships throughout the island of Oahu and other areas served.
Supports the clinical experience placements professional students as approved by the DCO/President.

Program Development

Actively participates in the development and implementation of programs within Navian Hawaii in order to accomplish strategic objectives or other desired goals of the organization.
Evaluates staffing needs and recommends changes to the DCO,

Staff Development

Identifies learning needs of direct reports and works in conjunction with the DCO and others to promote improved clinical care delivery. Coordinates staff education and clinical mentoring to achieve individualized personnel development goals.
Provides timely coaching and feedback to clinical staff to achieve performance goals.
Participates in recruitment and professional development of clinical staff. Coordinates and implements orientation plan for new personnel [with Human Resources]
Contributes to the development of in-service education for all the Navian Hawaii staff and volunteers as requested
Actively engages in public and professional education, directly through Navian Hawaii's efforts and/ or in collaboration with others in the community. Coordinates such activity with DCO and Director of Marketing and Business Development.

Administration

Participates in performance evaluation and disciplinary action (if needed) of staff.
Participates in developing and revising written patient care policies and procedures.
Serves as a member of the Navian Hawaii Clinical Management Team.
Provides cross coverage for other members of the Clinical Management Team
Responsible for supporting compliance with licensing and Medicare certification, including all rules and regulations from Chapter 94 and CMS, as applicable.
Manages daily personnel administration tasks for direct reports, e.g. PTO requests, coverage for leaves, etc.
Enter rates and evaluates audit results.

Leadership Responsibilities

Provides leadership, problem solving, and management decision-making and demonstrates a commitment to quality and corporate accountability.
Demonstrates good judgment in seeking and accepting guidance, facilitates clear and honest communication with other team members.
Demonstrates ethical conduct and judgment that is in harmony with the mission and values of Navian Hawaii.
Actively participates in staff meetings, department meetings, in-service training, and other related activities as requested.
Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, risk management and personnel policies.
Carries out assigned duties and responsibilities in a manner that exemplifies excellent customer service.
Comprehends and communicates strategic objectives to reporting clinical staff. Assists in the evaluation of meeting objectives
Demonstrates ability to execute an effective, supportive, sensitive approach in response to the needs of staff and the patient and family.
Works harmoniously with a broad range of staff, volunteers, and the community as a representative of Navian Hawaii.
Other duties as required by Director of Clinical Operations and/or President/CEO

Knowledge And Skills

Must have the ability to work on multiple tasks simultaneously, have strong organizational and time management skills and meet deadlines for tasks and projects assigned.
Cognitive skills include the ability to critically analyze, problem solve and decide on the most effective course of action as appropriate.
Must have excellent, effective and professional verbal and written communication skills, specifically the ability to speak, read and write proficiently in English.
Must be proficient in computer applications such as Word, Outlook, Excel and other operating systems as related to job responsibilities.
Must demonstrate ability to rapidly become proficient in the Electronic Medical Record system.
Vision abilities include close vision, depth perception, the ability to focus and color identification.
Must have a sense of smell (for clinical assessment purposes)
Must be able to lift and move up to 25 lbs unassisted.

Experience And Educational Requirements

Registered Nurse with current license (in good standing) with the State of Hawaii. [ADN] or BSN preferred -OR-
Masters Degree in Social Work from an accredited school of social work. Must have a current license to practice as a Licensed Social Worker (LSW) in the State of Hawaii, -AND-
At least three years of experience in hospice or related healthcare field required
At least one year of direct leadership experience required

Employment Requirements

All offers are contingent on a candidate's successful completion of the following requirements:

A legally compliant background check
Drug Screen & Physical Exam
COVID Vaccination
TB Clearance & CPR Certification
Providing copies of valid Vehicle information such as auto insurance, inspection and registration with an acceptable driver's abstract

Why Navian Hawaii?

Team-oriented, locally run nonprofit where every voice is heard
Competitive pay with an excellent benefits package
Flexible organization that supports positive work/life balance

Salary Range

$105,000 To $120,000 Per Year

Hours

Generally, Monday through Friday, 12:00 pm through 8:30 pm. However, position requires 24-hour/7-day availability to ensure adequate staffing to meet operational requirements.
Requires intermittent On-Call supervisory coverage.

Seniority level