Patient Care Manager

sluhn; Lehighton (Carbon County); On-site; USD 90,000 - 120,000; Full time

Job summary

St. Luke's University Health Network in Lehighton seeks a Patient Care Manager for the Adult and Older Adult Behavioral Health Units to ensure safe, high-quality patient care and efficient operations.

The role oversees daily department functioning, budgeting, staff performance, and collaboration with medical leadership, with emphasis on regulatory compliance and evidence-based practice.

Qualifications

• RN license with current Pennsylvania licensure or endorsement
• Bachelor of Nursing preferred; BSN required within 5 years of hire/promotion
• Enrollment in BSN program required upon hire or promotion; Master's degree preferred
• 3+ years of clinical leadership experience; strong interpersonal skills
• Sound knowledge of human resources and financial resource management
• Current BLS certification; basic computer skills

Responsibilities

• Assumes 24-hour responsibility for planning, organizing and supervising patient care
• Develops and evaluates short- and long-range performance improvement goals
• Develops capital and operational budgets with Finance and leadership
• Selects, motivates and retains staff; initiates recognition plans
• Ensures staffing levels meet patient care needs while controlling costs
• Maintains departmental records for regulatory purposes
• Facilitates unit-based councils and leads performance improvement projects

Skills

Leadership

Budgeting

Performance improvement

Regulatory compliance

Patient safety

Staff development

Education

RN license

BSN preferred

BSN enrollment within 5 years

Master's degree preferred

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Care Manager provides oversight of both the Adult and Older Adult Behavioral Health Units at the Lehighton campus. Adult BHU, 22-licensed beds (18-606100). Older adult BHU, 20-licensed beds (18-606150).

Patient Care Managers are required to maintain clinical competence should the need arise to clinically support the department during emergent situations.

The Patient Care Manager is responsible for the quality, safety and efficiency of patient care providers in the assigned department(s). This includes functional responsibility for the day-to-day operation of all components of the department(s) and integration into the hospital's network, personnel, and planning, budgeting, marketing, clinical review and committee structure. Assumes leadership role planning for the department(s) including but not limited to personnel, performance improvement, patient safety, regulatory compliance, programs/services, and physical plant issues.

JOB DUTIES AND RESPONSIBILITIES:

• Assumes 24-hour responsibility/accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served by assigned department(s).
• Performs direct administrative functions for assigned department(s).
• Develops, implements and evaluates short and long range of performance improvement and operational goals and objectives for the department(s).
• Implements policies, procedures, rules, regulations, and recommended practices and ensures that clinical practice standards are met.
• Analyzes and responds accordingly to unit specific performance, outcome, and financial data.
• Develops capital and operational budgets in collaboration with Finance, hospital and Service line leadership.
• Selects, motivates and retains staff; initiates formal recognition plan.
• Responsible for developing and evaluating staffing based on patient care needs while maintaining costs within budget.
• Maintains departmental records for administrative and regulatory purposes.
• Facilitates unit-based councils, participates in network councils, leads projects for performance improvement and organizes monthly staff meetings and committee meetings.
• Enhances job knowledge by remaining current in trends in the health care industry and specialty areas.
• Works closely with appropriate medical staff leadership and members in the development and attainment of departmental goals.
• Promotes an environment that fosters inquiry and creative thought, nursing education, development and application of evidence-based practice initiatives and maintenance of staffing competencies.
• Reviews performance of staff, assures staff competency and initiates remedial actions, when appropriate.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours time; 3 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift and carry objects up to 10 lbs. Frequently push objects up to 10 lbs. Occasionally lift and carry objects up to 50 lbs. Frequently stoop and bend. Occasionally squat. Frequently reach above shoulder level objects. object through touch. Frequently finger and handle objects. Occasionally firmly grasp, twist and turn and turns objects with hands and fingers. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, and visual monotony.

EDUCATION:

Graduate of an accredited professional nursing program. Registered Nurse with current license to practice in the state of Pennsylvania or seeking licensure through endorsement. Bachelor of Nursing preferred. Enrollment in Bachelor of Nursing program required upon hire or at time of promotion. Bachelor of Nursing required within 5 years of hire or promotion. Master's degree preferred

TRAINING AND EXPERIENCE:

Minimum of three (3) years clinical experience with demonstrated leadership abilities required. Sound clinical knowledge in area to be managed. Strong interpersonal skills. Demonstrates ability in Human Resources and Financial Resource Management. Current BLS certification. Basic computer skills.