Patient Care Manager

CURO Health Services; Green Bay (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a compassionate team dedicated to providing exceptional end-of-life care. As a Patient Care Manager, you will lead a team in delivering high-quality hospice services while supporting both patients and their families. This role emphasizes professional growth, with opportunities for ongoing training and development. You will oversee patient care activities, ensuring compliance with regulations and fostering a supportive environment. If you are passionate about making a difference in the lives of others, this position offers a fulfilling career path in a nurturing workplace that values your contributions.

Benefits

Health Insurance

401k Plan

Tuition Reimbursement

Paid Time Off

Mileage Reimbursement

Opportunities for Professional Growth

Qualifications

• 3+ years in direct patient care, 2+ years in hospice or home-based care.
• Graduate of an accredited nursing school, RN licensure required.

Responsibilities

• Manage patient care activities to ensure quality delivery.
• Oversee visit requests and staffing decisions based on clinical judgment.
• Facilitate interdisciplinary group meetings and patient reviews.

Skills

Patient Care Management

Clinical Judgment

Communication Skills

Regulatory Compliance Knowledge

Education

Bachelor's Degree in Nursing

Registered Nurse Licensure

Job description

Our Company

Heartland Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual, and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

Would you like to take your nursing career to the next level and lead a team that is passionate about end-of-life care? Heartland Hospice is hiring a full-time leader to support and manage our team.

We're looking for a Patient Care Manager to join our team. You will report directly to the Executive Director, Administrator, or Senior Patient Care Manager. Your responsibilities include maintaining a high-performing hospice program by managing, overseeing, and directing patient care activities to ensure the delivery of quality care. This role involves teaching, evaluating, and developing associates, and ensuring adherence to company policies, procedures, and compliance with local, state, and federal regulations.

1. Oversee and manage visit requests, including rescheduled, declined, missed, and reassigned visits, making staffing and priority decisions based on clinical judgment.
2. Respond promptly, professionally, and compassionately to phone referrals and inquiries, including triage of medical concerns within scope of practice.
3. Prepare for, serve on, and facilitate the Interdisciplinary Group (IDG), including presiding over meetings, presenting patient reviews, coordinating minutes, reviewing patient charts for condition changes, and soliciting input from care team members.

About You

• Minimum of three years’ experience in direct patient care and at least two years’ experience in hospice or home-based care settings.
• Graduate of an accredited nursing school; bachelor’s degree in nursing preferred.
• Current Registered Nurse licensure in the state of residence and requested employment.
• Knowledge of hospice principles, practices, standards, regulations (Medicare, Medicaid, JCAHO, ACHC), company policies, and understanding of terminally ill patients and families.
• Ability to apply knowledge of hospice patient and family needs from diverse socioeconomic backgrounds to provide appropriate advocacy and oversight.

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO.
• Participation in Fleet Program.
• Competitive Salaries.
• Mileage Reimbursement.
• Opportunities for Professional Growth and Development.

Legalese

• This position is safety-sensitive.
• Employees must meet minimum requirements to be eligible for benefits.
• State-specific requirements apply where applicable.
• We are proud to be an EEO employer.
• We maintain a drug-free workplace.

Location: Heartland Hospice