Patient Care Manager III (Indianapolis, Cincinnati)

CareDx; Indianapolis (IN); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Patient Care Manager III to enhance the care journey for transplant patients. This role involves working closely with medical professionals and patients, ensuring seamless integration of services and support. You will leverage your healthcare knowledge to solve problems proactively and maintain customer trust. Join a dynamic commercial team dedicated to improving patient outcomes through innovative solutions. With a competitive rewards package and a commitment to employee well-being, this position offers a unique opportunity to make a significant impact in the field of transplant care.

Benefits

Gym reimbursement program

401(k) savings plan match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Paid leave for organ donation

Qualifications

• 5+ years of experience in transplant care preferred.
• Ability to thrive independently and in teams.
• Proficiency in reporting and data analytics.

Responsibilities

• Manage patient care and support transplant offerings.
• Coordinate blood draw logistics with patients.
• Liaise between customers and internal teams.

Skills

Transplant experience

Communication skills

Data analytics (Excel, Salesforce)

Problem-solving

Customer management

Education

RN degree

Tools

Salesforce.com

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

As a Patient Care Manager III at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

Responsibilities:

• Responsible for patient management, in support of CareDx's transplant offerings, with a primary focus on CareDx's laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx's transplant services into their process
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates
• Other duties as assigned

Qualifications:

• RN degree is required
• 5 plus years Transplant experience preferred
• Certified Clinical Transplant Coordinator (CCTC) preferred
• 25 - 30% Field Travel within assigned geography
• Ability to thrive both independently and in a team environment
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com
• Strong verbal and written communication skills
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
• Proven experience in managing customer expectations and product development updates

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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