Patient Care Manager

Serenity Mental Health Centers; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare technology company is seeking a Patient Care Manager in Chicago. This role involves building meaningful relationships with patients, educating them on treatment options, and providing compassionate support. Ideal candidates will possess a high school diploma and a strong customer service mindset, with prior experience in related fields, making this a promising entry point into healthcare.

Benefits

90% of insurance benefits covered

20 days off annually

Employee access to treatment options

Qualifications

• 3+ years of full-time experience in relevant fields.
• Strong customer service and communication skills.

Responsibilities

• Build relationships with patients and educate them about treatment options.
• Address patients' questions and concerns.
• Support patients in overcoming objections for scheduling treatment.

Skills

Customer Service Mindset

Communication Skills

Basic Math Skills

Education

High School Diploma/GED

Job description

PCM (Patient Care Manager)

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. If you like building relationships, showing compassion, and helping people to improve their lives, keep reading. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to life changing FDA approved treatment options. We are seeking a Patient Care Manager.

Benefits

• Entry point to one of the most stable, rapidly growing industries with no experience

• 90% of insurance benefits (Medical, Dental, Vision) covered for your whole family

• 20 days off annually (10 PTO days and 10 Holidays)

• Employee access to Serenity’s treatment options

Responsibilities

• Build relationships with patients by showing a high degree of compassion and connection

• Educate patients about Serenity’s life changing treatment options

• Address questions and concerns about Serenity’s treatment options

• Overcome objections to get patients scheduled for treatment

• Learn and be willing to step into other roles as needed

Qualifications

• High School Diploma/ GED.

• Strong customer service mindset.

• Excellent verbal and written communication, and basic math skills.

• Minimum of 3 years of full-time experience

• Experience in the following roles have translated well: orthopedic, dental or vision offices, caregiver for children with disabilities (autism, muscular dystrophy, etc.), professional tutoring, personal coaches and high-end restaurant servers.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients