Patient Care Liaison

Duly Health and Care; Hinsdale, Northern (IL, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Hinsdale is seeking a Patient Care Liaison to provide front-line support in radiology, assisting technologists and radiologists while ensuring patient comfort and accurate data capture.

This full-time role (40 hours/week, Mon-Fri 9am-5pm) emphasizes patient preparation, room setup, documentation in Hyperspace/Amicas, and collaboration with care teams to maintain safety and quality standards.

Qualifications

• High School diploma or GED required.
• One year of experience.
• One-year training in medical office/recent ambulatory care experience preferred.

Responsibilities

• Prepare patient exams rooms and assist with patient prep.
• Escort patients to scanning rooms and collect health information.
• Assist radiology staff with workflow, positioning, and contrast preparation.
• Connect Radiologists with ordering providers to report STAT results.
• Maintain cleanliness and safety of coils and equipment per safety standards.
• Document patient information in hyperspace/amicas and ensure correct paperwork.

Skills

Patient care

Medical office experience

Attention to detail

Communication

Education

High School diploma or GED

Tools

Hyperspace

Amicas

Job description

**Patient Care Liaison -*** Full-Time, 40 hours per week.* Hours: Monday - Friday 9am -5pm* Location: Hinsdale **Benefits:*** Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.* Access to a mental health benefit at no cost.* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.* Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to community engagement and social impact.* Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.**Key Responsibilities:** Under the direction of the Radiology supervisors and Quality and Compliance Manager, serves as a primary assistant to Technologists and Radiologists. Practices high quality medical care in performing a variety of patient care activities such as patient preparation for exams, stocking supplies, patient history documentation, communication of STAT results to ordering providers, and various other Radiology duties. **Patient exam and preparation:*** Prepares scanning rooms for patient exams, including cleaning, sterilizing, stocking supplies* Escorts patients to scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, health history, and symptoms* Assists with Exams and procedures* Assists the technologists with workflow, positions, and contrast preparation* As needed, assist with setting up medical coils or phantom handling and exam/procedure preparation **Assist Radiology Coordinator with distribution of exams to Radiologists*** Connect Radiologists with ordering providers to report STAT results* Assist Radiology QA and Compliance team with other data projects **Quality control procedures*** Cleans, disinfects and/or sterilizes coils and equipment following safety and OSHA standards* Maintains department areas and patient areas for cleanliness* Stocks clean linen and empties the soiled linen receptacles as needed* Maintains department logs assuring adherence to DMG Safety/OSHA cleaning standards **Patient Documentation*** Utilizes appropriate Hyperspace/Amicas computer functions and interaction with the Technologist to facilitate patient flow* Documents patient information, including current medications, reasons for the visit, and patient symptoms* Assures that department safety procedures and contrast preparation procedures are followed correctly by the collection of information from labs and surgery/implant reports* Familiarizes oneself with necessary department paperwork and can identify and complete it* Prepares patient paperwork as per department guidelines**Key Qualifications:*** High School diploma or GED required* One year of experience* One-year training in medical office/recent ambulatory care experience preferred The compensation for this role includes a base pay range of $15.00-$21.00/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.