Patient Care Liaison

RareMed Solutions; Coraopolis (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading company in pharmaceutical manufacturing is seeking a Patient Care Liaison to support patients through proactive outreach and assistance. This entry-level role involves collaboration with internal teams to ensure timely responses to patient inquiries, focusing on exceptional customer service and compliance with patient privacy standards. The candidate should have relevant experience in healthcare or customer service, preferably with pharmacy knowledge, and possess strong communication skills.

Qualifications

• 2+ years relevant experience in healthcare or customer service.
• Comfortable working in telephonic roles.
• Experience in pharmacy or insurance preferred.

Responsibilities

• Act as the primary contact for patient support and inquiries.
• Process requests to ensure timely access to therapy.
• Build and maintain relationships with patients and healthcare providers.

Skills

Customer service

Problem-solving

Interpersonal skills

Communication

Organizational skills

Education

Associates Degree or high school diploma

Tools

Microsoft Office

Job description

Join to apply for the Patient Care Liaison role at RareMed Solutions

Remote Work Flexibility

Purpose:

The Patient Care Liaison is a patient-facing role responsible for proactive outreach and support, as well as accurate and timely responses to patient inquiries regarding referral status or escalations. The Liaison serves as the primary contact for patient communication regarding shipment setup, case status updates, and prescription processing. The role involves direct interaction with patients and collaboration with internal teams including Pharmacy Operations, Care Coordinators, and Case Managers to support the patient journey.

Responsibilities:

• Act as the primary contact for patient support, shipment setup, inquiries, and escalations.
• Complete assigned tasks following Standard Operating Procedures and service levels to enroll patients, answer inquiries, and facilitate access to therapies.
• Process patient and prescriber requests to ensure timely access to therapy.
• Support resolution of general inquiries from patients and prescribers.
• Perform data entry and manage enrollment forms and prescriptions from healthcare provider offices.
• Use problem-solving skills to research cases and make sound decisions.
• Maintain communication with internal staff to resolve patient and healthcare provider inquiries.
• Assist the Care Coordinator team as directed, including training support.
• Provide exceptional customer service, resolve requests promptly, and escalate issues when necessary.
• Support efficient referral processing from intake to prescription triage.
• Resolve complex issues independently with creativity and innovation.
• Maintain a strong compliance mindset, understanding patient privacy laws.
• Build and maintain respectful, collaborative relationships internally and externally, fostering positivity.
• Understand payer trends, product access, and reimbursement reporting delays.
• Perform other duties as assigned.

Required Qualifications:

• Associates Degree or high school diploma with 2+ years relevant experience.
• Experience in pharmacy, healthcare, or insurance, with a customer service focus.
• Comfortable working in a telephonic role.

Preferred Qualifications:

• Certified Pharmacy Technician or Case Management experience.
• 2+ years in healthcare management.
• Knowledge of Third-Party and Foundation programs.
• Understanding of Co-Pay Assistance programs.
• Ability to build productive relationships.
• Experience with benefit investigation and verification.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office.
• Knowledge of biologic/specialty pharma market and patient access challenges.
• Ability to manage caseload, prioritize, and use time effectively.
• Empathy, drive, and commitment to service excellence.
• Attention to detail, organizational skills, and flexibility to work schedule as needed.

Work Environment:

This role operates in a professional office setting and remotely from home. Employees must have reliable internet and a dedicated workspace separate from their home environment. Equipment and setup are the employee's responsibility. The work schedule and location may vary based on organizational needs.

Physical Demands:

Regularly required to talk, hear, stand, walk, handle objects, and reach with hands and arms. Accommodations available for individuals with disabilities.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Pharmaceutical Manufacturing

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