Patient Care Liaison

Duly Health and Care; Bloomingdale (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave benefits

Social impact culture

Job summary

Duly Health and Care in Hinsdale, IL seeks a Patient Care Liaison to support radiology services. This full-time role involves preparing exam rooms, assisting technologists, collecting patient history, and ensuring smooth patient flow under supervision.

You will escort patients, help with exam setup, document current medications, and coordinate with radiologists for STAT results. A high school diploma and at least one year of medical office or ambulatory care experience are required or preferred.

Qualifications

• High School diploma or GED required.
• At least one year of healthcare or ambulatory care experience preferred.
• One-year training in medical office atmosphere is beneficial.

Responsibilities

• Prepare scanning rooms for patient exams, including cleaning, stocking supplies.
• Escorts patients to scanning rooms and assists with gathering medical information.
• Assists with exams and procedures and supports workflow of technologists.
• Assist radiology staff with setup of coils, contrast preparation, and equipment.
• Document patient information, ensure safety procedures, and manage paperwork.

Skills

Ambulatory care

Medical office experience

Education

High School diploma or GED

Job description

Patient Care Liaison -

• Full-Time, 40 hours per week.
• Hours: Monday - Friday 9am -5pm
• Location: Hinsdale

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Key Responsibilities:

Under the direction of the Radiology supervisors and Quality and Compliance Manager, serves as a primary assistant to Technologists and Radiologists. Practices high quality medical care in performing a variety of patient care activities such as patient preparation for exams, stocking supplies, patient history documentation, communication of STAT results to ordering providers, and various other Radiology duties.

Patient exam and preparation:

• Prepares scanning rooms for patient exams, including cleaning, sterilizing, stocking supplies
• Escorts patients to scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, health history, and symptoms
• Assists with Exams and procedures
• Assists the technologists with workflow, positions, and contrast preparation
• As needed, assist with setting up medical coils or phantom handling and exam/procedure preparation

Assist Radiology Coordinator with distribution of exams to Radiologists

• Connect Radiologists with ordering providers to report STAT results
• Assist Radiology QA and Compliance team with other data projects

Quality control procedures

• Cleans, disinfects and/or sterilizes coils and equipment following safety and OSHA standards
• Maintains department areas and patient areas for cleanliness
• Stocks clean linen and empties the soiled linen receptacles as needed
• Maintains department logs assuring adherence to DMG Safety/OSHA cleaning standards

Patient Documentation

• Utilizes appropriate Hyperspace/Amicas computer functions and interaction with the Technologist to facilitate patient flow
• Documents patient information, including current medications, reasons for the visit, and patient symptoms
• Assures that department safety procedures and contrast preparation procedures are followed correctly by the collection of information from labs and surgery/implant reports
• Familiarizes oneself with necessary department paperwork and can identify and complete it
• Prepares patient paperwork as per department guidelines

Key Qualifications:

• High School diploma or GED required
• One year of experience
• One-year training in medical office/recent ambulatory care experience preferred

The compensation for this role includes a base pay range of $15.00-$21.00/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.