Patient Care & Front Desk Specialist

Planned Parenthood; City of Newburgh (NY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Generous PTO and holiday schedule

Medical, dental and vision coverage

FSA, HSA, Commuter pre-tax

Disability, Life and AD&D

401(k) Retirement Plan

Job summary

Planned Parenthood of Greater New York (PPGNY) is seeking a Front Desk/Patient Care Assistant to support intake, appointment flow, billing, and health education. You will greet patients, collect demographics, verify insurance, and enter data into the electronic health record.

The role includes handling scheduling, triage calls, processing payments, and assisting in SRH patient care as part of a multidisciplinary team.

Qualifications

• High school diploma or GED required.
• Experience in front desk/clinical support preferred.
• Willingness to work evenings and weekends as needed.
• Familiarity with health-care billing and scheduling a plus.

Responsibilities

• Greet patients and collect demographic and billing information at the front desk.
• Manage appointment flow and triage calls; verify insurance and schedule requirements.
• Process payments and co-pays; assist with insurance applications if applicable.
• Maintain waiting areas and ensure a welcoming, private space for patients.
• Support clinical services with documentation and coordination as needed.

Skills

Excellent customer service

Communication skills

Teamwork

HIPAA compliance

Attention to detail

Education

High school diploma or GED

Valid NY Driver’s license preferred

Tools

Electronic Health Records (EHR)

Job description

Planned Parenthood of Greater New York (PPGNY) is seeking a Front Desk/Patient Care Assistant to support intake, appointment flow, billing, and health education. You will greet patients, collect demographics, verify insurance, and enter data into the electronic health record.

The role includes handling scheduling, triage calls, processing payments, and assisting in SRH patient care as part of a multidisciplinary team.