Patient Care Front Desk & Call Center Specialist

bloomhealthcare; Lakewood (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance (1

401K

Employer paid Basic Life and AD&D

2 weeks PTO & 7 paid holidays

Job summary

Bloom Healthcare, Lakewood, CO, is seeking a Call Center Receptionist to manage multi-line calls, assist patients, and support front-desk operations. You will verify identities in the EMR, respond professionally to inquiries, and coordinate with various departments in a fast-paced setting.

The role emphasizes excellent communication, multitasking, and a patient-centered approach. The organization offers employee ownership, competitive benefits, and a mission to deliver compassionate care at home.

Qualifications

• Excellent phone and customer service skills.
• Ability to multi-task at a very high level.
• Familiarity with EMR software is a plus (eCW preferred).

Responsibilities

• Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.
• Provide excellent internal and external customer service. Create a positive experience for patients through professional and courteous behavior.
• Maintain knowledge of Bloom's departments and daily schedules.
• Use an EMR to look up patients and verify identity.
• Respect diversity in the workplace.
• Assist with some administrative tasks.
• Work in a fast paced environment.

Skills

Phone etiquette

Multitasking

Customer service

Communication

Problem solving

Tools

EMR (eCW) familiarity

MS Office

Job description

Bloom Healthcare, Lakewood, CO, is seeking a Call Center Receptionist to manage multi-line calls, assist patients, and support front-desk operations. You will verify identities in the EMR, respond professionally to inquiries, and coordinate with various departments in a fast-paced setting.

The role emphasizes excellent communication, multitasking, and a patient-centered approach. The organization offers employee ownership, competitive benefits, and a mission to deliver compassionate care at home.