Call Center Receptionist

bloomhealthcare; Lakewood (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance (1

401K

Employer paid Basic Life and AD&D

2 weeks PTO & 7 paid holidays

Job summary

Bloom Healthcare, Lakewood, CO, is seeking a Call Center Receptionist to manage multi-line calls, assist patients, and support front-desk operations. You will verify identities in the EMR, respond professionally to inquiries, and coordinate with various departments in a fast-paced setting.

The role emphasizes excellent communication, multitasking, and a patient-centered approach. The organization offers employee ownership, competitive benefits, and a mission to deliver compassionate care at home.

Qualifications

• Excellent phone and customer service skills.
• Ability to multi-task at a very high level.
• Familiarity with EMR software is a plus (eCW preferred).

Responsibilities

• Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.
• Provide excellent internal and external customer service. Create a positive experience for patients through professional and courteous behavior.
• Maintain knowledge of Bloom's departments and daily schedules.
• Use an EMR to look up patients and verify identity.
• Respect diversity in the workplace.
• Assist with some administrative tasks.
• Work in a fast paced environment.

Skills

Phone etiquette

Multitasking

Customer service

Communication

Problem solving

Tools

EMR (eCW) familiarity

MS Office

Job description

Job Title:Call Center Receptionist
Location:12600 W Colfax Ave Suite B-200, Lakewood, CO 80215
About Bloom:
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers.
Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we’re consistently voted the best place to work.

Receptionist Responsibilities:

• Answer multi-line telephone and direct calls to appropriate personnel and take accurate messages.
• Provide excellent internal and external customer service. Create a positive experience for patients through professional and courteous behavior.
• Maintainknowledge ofBloom's departments and daily schedules.
• Use an EMR to look up patients and verify identity
• Respect diversity in the workplace.
• Assistwith some administrative tasks
• Work in a fast paced environment

Receptionist Knowledge/Skills/Abilities:

• Excellent phone/customer service skills
• Ability to multi-task at a very high level
• Strong computer skills
• Strong problem-solving abilities
• Familiarity with EMR software a plus (eCW preferred)

Work Perks:

• 100% covered employee Health, Dental and Vision insurance
• 401K
• Employer paid Basic Life and AD&D policies
• 2 weeks PTO & 7 paid holidays

Bloom Healthcare is an Employee owned and operated Company. Come be a part of a young and energetic organization looking to transform the way that healthcare is delivered!

Mission Statement:

Our mission is simple: to empower our patients, their loved ones, and our community by bringing individualized, compassionate care home.

Pay: $20.00- $23.00 per hour