Patient Care Experience Navigator

Blackbird Health; Pittsburgh (Allegheny County); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401k (with a company match)

Employer-paid life insurance coverage

Generous paid time off

Opportunities for career growth

Job summary

Blackbird Health in Pittsburgh is looking for Care Navigators to provide vital support in our integrated care team. You will deliver a seamless patient experience by fielding calls, managing schedules, and supporting in-office operations.

Ideal candidates will be people-focused, detail-oriented, and uphold privacy standards diligently. Join a diverse and collaborative team that’s committed to shaping pediatric mental health care.

Benefits include medical coverage, a 401k plan, life insurance, and generous paid time off.

Qualifications

• Passion for providing high-quality, human-centered service.
• Proactive and resourceful in solving complex issues.
• Meticulous approach to scheduling and documentation.
• Proficient with technology and quick to learn new platforms.
• Excited to support peers and work independently.
• Adheres to patient privacy and compliance standards.

Responsibilities

• Main point of contact for established patients.
• Guide patients through scheduling and care management.
• Maintain a welcoming and professional in-office environment.
• Ensure sensitive information is handled securely.

Skills

People-Focused

Problem-Solving

Detail-Oriented

Tech-Savvy

Collaborative & Independent

Privacy & Compliance

Job description

Blackbird Health in Pittsburgh is looking for Care Navigators to provide vital support in our integrated care team. You will deliver a seamless patient experience by fielding calls, managing schedules, and supporting in-office operations.

Ideal candidates will be people-focused, detail-oriented, and uphold privacy standards diligently. Join a diverse and collaborative team that’s committed to shaping pediatric mental health care.

Benefits include medical coverage, a 401k plan, life insurance, and generous paid time off.