Patient Care Experience Director

Empire Care Centers.; Stockbridge (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Empire Care Centers is seeking a Patient Experience Director to act as the liaison between residents, families, and staff, ensuring excellent customer service throughout a resident’s stay.

The role will conduct surveys for admissions and discharges and serve as a listening ear for patients while supporting a high-quality experience in the facility.

Qualifications

• Minimum two years of long-term care experience.
• Excellent customer service skills.
• Strong interpersonal skills with the ability to communicate effectively with staff, residents, and family members.
• Ability to multitask with attention to detail.
• Strong computer skills.
• Excellent written and verbal communication.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increases patient satisfaction, retention, and growth.

Skills

Customer service

Interpersonal skills

Multitasking

Computer skills

Written and verbal communication

Job description

Empire Care Centers is currently seeking a Patient Experience Director! The Patient Experience Director will act as the liaison between residents, families, and our current staff to ensure that every resident is receiving excellent customer service. The Patient Experience Director will conduct surveys with new admissions and discharges, as well as always be available to patients as a listening ear throughout their stay.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increases patient satisfaction, retention, and growth.

Qualifications/Requirements

• Must have a minimum of two years of long-term care experience
• Excellent customer service skills
• Strong interpersonal skills with the ability to communicate effectively with all staff, residents, and family members
• Ability to multitask with attention to detail
• Strong computer skills required
• Excellent written and verbal communication skills