Patient Experience Director

Roswell-Nursing-and-Rehabilitation-Center; Acworth (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Empire Care Centers in Acworth, GA is seeking a Patient Experience Director to act as a liaison between residents, families and staff, ensuring excellent customer service throughout the stay.

The Director will conduct surveys with admissions and discharges and remain a listening ear for patients and families, aiming to enhance satisfaction and retention across the facility.

Qualifications

• Minimum of two years' long-term care experience.
• Excellent customer service skills required.
• Strong interpersonal skills for communicating with staff, residents, and families.
• Ability to multitask with attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increase patient’s satisfaction, retention, and growth.

Skills

Long-term care experience

Customer service

Interpersonal skills

Multi-tasking

Computer skills

Communication

Job description

Empire Care Centers is currently seeking a Patient Experience Director. The Patient Experience Director will act as the liaison between residents, families, and our current staff to ensure that every resident is receiving excellent customer service. The Patient Experience Director will conduct surveys with new admissions, discharges, as well as always be available to the patient’s as a listening ear throughout their stay.

Responsibilities:

• Greets and receives patients, family members, and visitors into the facility by serving as a liaison between families and staff.
• Performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient's stay.
• Increase patient’s satisfaction, retention, and growth.

Qualifications/Requirements:

• Must have a minimum of two years long term care experience
• Excellent customer service skills
• Strong interpersonal skills with the ability to communicate effectively with all staff, residents, and family members
• Ability to multi-task with attention to detail
• Strong computer skills required
• Excellent written and verbal communication skills