PATIENT CARE CRD-INF/ONC

Premier Health; MIDDLETOWN (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Atrium Medical Center is seeking a Patient Care Coordinator for the Infusion/Oncology Outpatient Infusion Services. The PCC acts as the first point of contact, handling administrative and some clinical duties under RN supervision in a fast-paced department.

The role requires strong organizational and communication skills, ability to multitask, and adherence to privacy and regulatory standards. The shift is 7AM-5:30PM, Monday–Friday, with a full-time 40 hours per week schedule.

Qualifications

• High School completion or GED is required.
• Experience in patient care or medical office/clinic is preferred.
• Healthcare terminology knowledge is advantageous.

Responsibilities

• Coordinate incoming calls and schedule appointments for patients.
• Enter patient data and charges into the hospital system (ADT).
• Verify insurance benefits and collect financial/demographic information.
• Assist with registration, MSP, ABN generation, pre-certification and consents.
• Prepare patient charts and provide clerical support per regulatory requirements.
• Assist patients with mobility and transport within the department as needed.

Skills

Customer service

Multitasking

Communication skills

Basic computer knowledge

Interpersonal savvy

Education

High School diploma or GED

Tools

ADT system

Job description

Position: Patient Care Coordinator- Infusion/ OncologyDepartment: Outpatient Infusion SVCSShift: 7AM-5:30PM/ 8 hour shift/ hours vary/ 40 hours per week/ 80 hours per pay period/ Monday-FridayFacility: Atrium Medical CenterThe Infusion Center Patient Care Coordinator (PCC) is responsible for tasks that are integral to complex, interdisciplinary patient care coordination and is a multi-skilled individual able to perform administrative and clinical duties under the supervision of the Registered Nurse and delegated in accordance with the Ohio Board of Nursing. The PCC is the initial point of contact for all patients and visitors to the department. This individual is responsible for administrative duties that may include coordinating all incoming calls, collecting a variety of patient data, entering patient information and charges into the hospital system, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, scheduling ordered medical tests and procedures, obtaining a pre-certification when applicable, preparation of patient hybrid charts, and providing clerical support while maintaining compliance with regulatory requirements. Clinical duties may include assisting patients to and from the department, obtaining and recording vital signs, assisting with patient care, identification of abnormal findings based on established standards and guidelines and reporting those findings to the Registered Nurse, and stocking/ordering of supplies.The Infusion Center PCC must demonstrate customer focus with patience, composure, and compassion. Must be able to deal with ambiguity by effectively coping with change; possess strong time management skills, interpersonal savvy, while supporting peer relationships. Demonstrates expert functional/technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Care Coordinator is required to maintain excellent customer service standards at all times in order to effectively communicate with physicians,physician offices, patients, and co-workers. Patient Care Coordinators are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights.EducationMinimum Level of Education Required: High School completion / GEDLicensure/Certification/RegistrationCurrent HealthCare Provider or Professional Rescuer BLS CPR certification required prior to completion of orientation.ExperienceMinimum Level of Experience Required: No prior job-related work experiencePreferred experience: Prior direct patient care experience. Medical terminology. Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.Other experience requirements:Successful completion of one of the following:1.Completion of previous STNA or CNA training or Patient Care Technician/Assistant training.2.Direct patient care experience within the last five years: Performing fundamental skills of vital signs (temperature, pulse, respiration, blood pressure) & direct patient care activities ie. Bathing, turning/positioning, toileting3.Currently enrolled in nursing school and completion of at least one clinical rotation.Special Consideration: If the candidate has previous direct patient care experience, they may be excused from fundamental training (BCOP) upon completion of successful skills validation. This is in lieu of the above requirements.Knowledge/SkillsAbility to perform a variety of tasks, often changing assignments on short notice.Must be able to multitask with constant interruptions while maintaining a pleasant demeanorBasic computer knowledgeWill be required to learn and work with multiple software/hardware products to be used during an average workdayStrong organization skillsEffective interpersonal and communication skillsMust be able to maintain a professional demeanor in stressful situationsMust be adept with machinery typically found in a business office environment.