Patient Care Counselor

Cataract & Laser Institute; Maumee (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Benefits package

401(k)

Career growth

Supportive team

Work-life balance

Job summary

Cataract & Laser Institute is seeking a compassionate Surgical Scheduler to guide patients through education, scheduling, financing, and post-operative communication.

You will educate patients on procedures and lens options, coordinate procedures, and support accurate documentation while maintaining a patient-centered approach.

Qualifications

• Strong communication and customer service skills.
• Ability to explain information clearly and compassionately.
• Highly organized with strong attention to detail.
• Experience in a fast-paced medical environment preferred but not required.

Responsibilities

• Communicate with patients regarding pre-operative and post-operative care and scheduling.
• Educate patients on surgical procedures, lens options, and treatment plans.
• Explain financing options and assist patients with applications such as CareCredit when needed.
• Coordinate and schedule surgical procedures accurately and efficiently.
• Review surgical instructions, paperwork, and consent forms with patients.
• Collect applicable patient payments and ensure documentation is completed properly.
• Prepare and organize surgical charts and required paperwork for surgery centers and hospitals.
• Scan and maintain accurate patient records and surgical documentation.
• Perform preliminary testing and assist in counseling patients regarding lens options.
• Deliver a compassionate, professional, and reassuring patient experience.

Skills

Strong communication

Customer service

Attention to detail

Organization

Multitasking

Job description

Help Patients Feel Confident, Informed, and Cared For Throughout Their Surgical Journey

Are you someone who thrives in a patient-focused environment and enjoys helping others navigate important healthcare decisions? Do you have strong communication skills, attention to detail, and a passion for creating a positive patient experience?

We are looking for a compassionate and organized Surgical Scheduler to join our growing surgical team. In this role, you’ll play a key part in guiding patients through every step of their surgical experience — from education and scheduling to financing and post-operative communication.

This is a rewarding opportunity to make a meaningful impact while building a long-term career in healthcare.

Why You’ll Love This Role

Competitive starting pay: $15-$20/hour based on experience

• Approximately 10 days PTO in your first year
• 6.5 paid holidays annually
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Career growth opportunities within a growing healthcare organization
• Supportive, patient-centered team environment
• Stable weekday schedule with a focus on work-life balance

What You’ll Do

As a Surgical Scheduler, you’ll help ensure patients feel educated, prepared, and supported throughout the surgical process.

Key responsibilities include:

• Communicate with patients regarding pre-operative and post-operative care and scheduling
• Educate patients on surgical procedures, lens options, and treatment plans
• Explain financing options and assist patients with applications such as CareCredit when needed
• Coordinate and schedule surgical procedures accurately and efficiently
• Review surgical instructions, paperwork, and consent forms with patients
• Collect applicable patient payments and ensure documentation is completed properly
• Prepare and organize surgical charts and required paperwork for surgery centers and hospitals
• Scan and maintain accurate patient records and surgical documentation
• Perform preliminary testing and assist in counseling patients regarding lens options
• Deliver a compassionate, professional, and reassuring patient experience

What Makes You a Great Fit

• Strong communication and customer service skills
• Ability to explain information clearly and compassionately
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced medical environment
• Ability to multitask and manage patient scheduling efficiently
• Prior medical office, surgical scheduling, or ophthalmology experience preferred but not required

What Success Looks Like in This Role

We’re looking for someone who:

• Creates a positive and supportive experience for every patient
• Communicates professionally and confidently with patients and clinical teams
• Maintains accuracy and organization with scheduling and documentation
• Demonstrates empathy and patience when discussing procedures and financial options
• Takes initiative and works collaboratively with physicians, surgery centers, and team members

Physical Requirements & Work Environment

This is primarily a sedentary role involving extended periods of sitting, phone communication, computer work, and detailed documentation review. Strong visual attention to detail and clear verbal communication are essential to success in this position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.