Patient Care Coordinator-St. Louis, MO

Sonova USA Inc.; St. Louis (MO); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

401K match

Medical insurance

Hearing aids for employees

PTO & holidays

No nights or weekends

Identity protection

Floating holiday

Job summary

AudioNova, part of Sonova, in Saint Louis, MO, is seeking a Hearing Care Coordinator to work with clinical staff, schedule appointments, verify insurance benefits, and provide patient support in a busy ophthalmic/clinical setting. The role partners with Hearing Care Professionals on-site to ensure quality patient care.

Qualifications include a HS diploma (associate degree preferred), strong communication, HIPAA knowledge, and prior health-care/customer service experience.

Qualifications

• Professional communication skills, both verbal and written.
• Strong relationship-building with patients, physicians, and staff.
• Familiarity with HIPAA regulations and patient privacy.
• EMR/EHR experience is a plus.

Responsibilities

• Greet patients professionally.
• Place outbound calls for follow-up appointments and evaluations.
• Collect intake forms and maintain patient files.
• Schedule and confirm appointments.
• Complete benefit checks and obtain insurance authorizations.
• Assist with front-desk tasks, including payments processing.
• Support repairs under a licensed pro supervision.
• Prepare bank deposits and daily finance reports.
• Assist with accessories sales and patient support.
• Process orders and verify pickup.
• Maintain equipment and perform basic cleaning.
• Submit equipment and facility requests.
• Perform general office duties and stock management.
• Assist with community outreach event planning monthly.

Skills

Professional communication

Relationship building

HIPAA knowledge

EMR/EHR experience

Education

High School Diploma or equivalent

Associate’s degree, preferred

Tools

Microsoft Office

Outlook

Job description

AudioNova, part of Sonova

Locations: Saint Louis, MO

Address: 183 Concord Plaza Shopping Ctr. Saint Louis, MO 63128

Current pay: $18.00-20.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday 8:30am-5:00pm

What We Offer

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients receive quality care and service. In partnership with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients, schedules appointments, verifies insurance benefits and details, and assists with clinic support needs.

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule and confirm patient appointments
• Complete benefit checks and obtain authorizations for each patient’s insurance
• Provide first‑level support to patients, answer questions, check patients in/out, and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily finance reports
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

Education

• High School Diploma or equivalent
• Associate’s degree, preferred

Industry/Product Knowledge Required

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities

• Professional verbal and written communication
• Strong relationship‑building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

EEO Statement

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.