Patient Care Coordinator-St. Louis, MO

Sonova Group; St. Louis (MO); On-site; USD 37,440 - 41,600; Full time

Benefits offered by this job

401(k) with company match

Free hearing aids for employees and a�

Job summary

AudioNova, part of Sonova, in St. Louis, MO, is seeking an energetic team member to support patient intake, scheduling, and billing tasks. This role covers administrative duties, insurance authorizations, and coordination with hearing care professionals.

The ideal candidate has 2+ years in healthcare and strong customer service, with HIPAA knowledge and proficiency in Microsoft Office. No nights or weekends; competitive hourly pay plus incentives.

Qualifications

• Must have a High School Diploma or equivalent.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Knowledge of hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients to schedule follow-ups.
• Collect patient intake forms and maintain patient files and notes.
• Complete benefit checks and obtain authorizations for insurance.
• Provide first-level support to patients, check patients in/out, process payments.
• Process repairs under the supervision of a Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Apply general sales knowledge for accessories and patient support.
• Process patient orders, verify pickup, and enter data into system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Manage inventory, stock, and supply orders.
• Assist with event planning and logistics for community outreach.

Skills

Verbal & written communication

Relationship building

HIPAA knowledge

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Company: AudioNova, part of Sonova

Location: St. Louis, MO, United States

Pay: $18.00–$20.00 per hour + Sales Incentive Program

Clinic Hours: Monday – Friday 8:30 a.m.–5:00 p.m.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic.
• Collect patient intake forms and maintain patient files and notes.
• Complete benefit checks and obtain authorizations for each patient’s insurance.
• Provide first‑level support to patients, answer questions, check patients in and out, and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Apply general sales knowledge for accessories and patient support.
• Process patient orders, receive all orders, verify pickup, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Manage inventory, order and monitor stock, and submit supply orders as needed.
• Assist with event planning and logistics for at least one community outreach event per month.

Education

• High School Diploma or equivalent.
• Prior experience or knowledge with hearing aids is a plus.

Skills & Abilities

• Professional verbal and written communication.
• Strong relationship building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Work Experience

• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.

Benefits

• 401(k) with company match.
• Free hearing aids to all employees and discounts for qualified family members.
• PTO and holiday time.
• No nights or weekends.
• Legal Shield and Identity Theft Protection.
• One floating holiday per year.

Sonova is an equal opportunity employer. We guarantee every person equal treatment in respect to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, gender identity, genetic identity, or any other legally protected status.

All applications will be kept confidential. Persons with a disability can request reasonable accommodations to complete the application or interview process by notifying the Director, Human Resources.