Patient Care Coordinator-Springfield, MO

Sonova USA Inc.; Springfield (MO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401 K with a Company Match

Medical, Dental, Vision Coverage

FREE hearing aids to all employees and

110% benefits for family discounts

Job summary

AudioNova, part of Sonova, in Springfield, MO, is seeking a Hearing Care Coordinator to work with our clinical team. You will schedule appointments, verify benefits, and support patients and referring physicians.

The role requires strong communication, organization, and ability to manage patient files, process payments, and perform office duties. Healthcare and customer service experience is preferred; a high school diploma is required, with an associate degree preferred.

Qualifications

• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Strong communication and patient-facing skills.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls for scheduling follow-up tests and consultations.
• Collect patient intake forms and maintain files/notes.
• Schedule/confirm patient appointments and process payments.
• Complete benefit checks and insurance authorizations.
• Provide first-level support to patients and check-in/out.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Assist with inventory and general office duties as needed.

Skills

Professional communication

Relationship building

HIPAA knowledge

EMR/EHR experience

Microsoft Office & Outlook

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Outlook

Job description

AudioNova, part of Sonova

Location: Springfield, MO

Address: 4145 S. National Ave. Springfield, MO 65807

Current pay: $18.00–20.00 an hour + Sales Incentive Bonus!

Clinic Hours: Monday‑Friday 8:30 am – 5:00 pm

What We Offer:

• 401 K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients receive quality care and service. The HCC schedules appointments, verifies insurance benefits, and assists patients and referring physicians with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow‑up hearing tests, consultations, and weekly evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule/confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first‑level support to patients, answer questions, check patients in/out, and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive and verify pick‑ups, input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

Education:

• High School Diploma or equivalent
• Associate’s degree preferred

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment preferred
• Previous customer service experience required

Equal Opportunity Employer Statement

We guarantee equal treatment in employment and opportunity for all, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.