Patient Care Coordinator - Same Day Dental

Community Dental Partners; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Community Dental Partners is seeking a Patient Care Coordinator to join their team. This full-time role involves providing excellent customer service, managing patient interactions, and ensuring smooth operations in the dental office. The ideal candidate will have a high school diploma and dental experience, with opportunities for bonuses and career growth.

Benefits

Health, dental, and vision insurance options

Paid time off and holiday pay

Career growth opportunities

Monthly attendance bonus

Production bonus

$3 hourly shift premium for evenings and weekends

Qualifications

• High school diploma or GED required.
• Dental experience is required.
• Basic dental knowledge or the ability to learn.

Responsibilities

• Greet patients and check them in.
• Present treatment plans and schedule appointments.
• Handle incoming phone calls and assist patients.

Skills

Customer Service Skills

Multi-Tasker

Communication

Team Mindset

Positive Problem Solver

Continuous Improvement

Flexible and Innovative

High Engagement

Follow Up and Attention to Detail

Computer Skills

Confidentiality

Working Under Pressure

Education

High school diploma or GED

Job description

Patient Care Coordinator - Same Day Dental

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Patient Care Coordinator - Same Day Dental

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Patient Care Coordinator

Reports to: Practice Manager

Key Partnerships: Clinical, billing, and operations

Department: Operations

Classification: Non-Exempt

Status: Full Time

Salary: $18-21/hr PLUS bonus options!

Location: Same Day Dental Castleton

Perks of the Smile Squad:

Bonusing Options: We offer a $300 monthly attendance bonus for Full-Time and $150 monthly for Part-Time, a production bonus starting at $150 monthly, a $3 hourly shift premium for evenings and weekends, and more—compensation that truly stacks up!

Healthy Benefits: We've got you covered with health, dental, and vision insurance options, as well as disability and life insurance.

Time to Unwind: Enjoy paid time off and holiday pay, because we believe in a healthy work-life balance.

Room to Grow: With career growth opportunities, you'll be able to chart a path for your professional development.

Healthy Skills: We'll help you get certified in Hep B and CPR, and we even offer a production bonus!

About this role: The Patient Care Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for greeting patients, checking patients in, presenting treatment plans, scheduling and confirming future appointments, and handling incoming phone calls. The patient care coordinator will assist patients with questions and needs ensuring they receive the best service possible.

Job Responsibilities:

• Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone
• Exhibit a welcoming appearance and attitude towards new and existing patients and guests in the lobby
• Accurate capture and entry of patient demographic and insurance information into an electronic patient health program
• Accurate verification of dental insurance benefits prior to treatment plan creation and presentation
• Creation and presentation of the treatment plan, with effective communication of all treatment options
• Resourcefulness while aiding patients in arranging finances to receive necessary treatment
• Responsible handling of financial receipts and cash in accordance with practice standards
• Consistent ability to ensure proper documentation is signed and input into the electronic health record
• Capability of maintaining rapport with multiple patients at once during times of high demand
• Capability of problem-solving with regard to accounting and clinical questions from patients
• Maintenance of lobby, front office, and other facility areas according to practice standards
• Effective communication with management and co-workers regarding improvements and suggestions
• Successful completion of internal training programs
  
  
  

Basic Qualifications:

• High school diploma or GED
• Basic dental knowledge or the ability to learn
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Excellent work ethic and attendance record
• Dental Experience is required
  
  
  

Key Skills and Abilities, Characteristics of a good fit:

• Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met.
• Multi-Tasker – ability to prioritize and address multiple demands concurrently.
• Communication – must be able to communicate effectively with the clinical team, patient, responsible parties, and other staff as necessary both in verbal and written capacities.
• Team Mindset – the ability to work within a team for the good of the patient.
• Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues.
• Continuous Improvement - openness to and the ability to assess and improve processes and patient service experience.
• Flexible and Innovative - highly adaptable to the dynamic and fast-paced business environment
• High Engagement - supportive of leadership and role model for company values and guiding behaviors
• Follow Up and Attention to Detail - Strong demonstration of task completion and dedication to detail
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality. Comply with all HIPAA regulations.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
  
  
  

Schedule and Location:

• Shifts and location can change based on the primary location hired for (Mon-Sun: 8am-10pm ET)
• Location: Same Day Dental Southport
  
  
  

Certification and Licensure:

• None required
  
  
  

Work Environment:

• Environmentally controlled dental office environment
• Fast-paced environment with occasional high-pressure situations
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies, and other members of the public
  
  
  

Physical Demands:

• Frequent sitting, writing, typing, grasping and speaking
• Occasional standing, walking, reaching, bending, stooping, lifting, and carrying
• Lifting, carrying, pushing, and pulling up to 25 pounds
• Frequent use of a computer, keyboard, copy machine, and phone
  
  
  

Location:

Same Day Dental Castleton

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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