Patient Care Coordinator - Same Day Dental

Community Dental Partners; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Community Dental Partners seeks a part-time Patient Care Coordinator to provide excellent customer service in a dental office environment. This role involves managing patient interactions, ensuring accurate documentation, and supporting overall office operations. Candidates should have a high school diploma and dental experience, with a strong emphasis on effective communication and teamwork.

Benefits

$300 monthly attendance bonus for Full-Time, $150 for Part-Time

Production bonus starting at $150 monthly

$3 hourly shift premium for evenings and weekends

Health, dental, and vision insurance options

Paid time off and holiday pay

Qualifications

• Dental Experience is required.
• Ability to work with minimal supervision, self-starter.
• Excellent work ethic and attendance record.

Responsibilities

• Greeting patients and checking them in.
• Presenting treatment plans and scheduling appointments.
• Handling incoming phone calls and assisting patients.

Skills

Customer Service Skills

Multi-Tasker

Communication

Team Mindset

Positive Problem Solver

Continuous Improvement

Flexible and Innovative

High Engagement

Follow Up and Attention to Detail

Computer Skills

Confidentiality

Working Under Pressure

Education

High school diploma or GED

Job description

Patient Care Coordinator

Reports to: Practice Manager
Key Partnerships: Clinical, billing, and operations
Department: Operations
Classification: Non-Exempt
Status: Part Time

Salary: $18-20/hr PLUS bonus options!
Location: 7225 US-31, Suite G, Indianapolis, IN 46227

Perks of the Smile Squad:

Bonusing Options: We offer a $300 monthly attendance bonus for Full-Time and $150 monthly for Part-Time, a production bonus starting at $150 monthly, a $3 hourly shift premium for evenings and weekends, and more—compensation that truly stacks up!

Healthy Benefits: We've got you covered with health, dental, and vision insurance options, as well as disability and life insurance.

Time to Unwind: Enjoy paid time off and holiday pay, because we believe in a healthy work-life balance.

Room to Grow: With career growth opportunities, you'll be able to chart a path for your professional development.

Healthy Skills: We'll help you get certified in Hep B and CPR, and we even offer a production bonus!

About this role: The Patient Care Coordinator is the first line of customer service for all patients and visitors entering our office. This individual is a team player and brings their best to our office to achieve the best outcomes for our patients. This role is primarily responsible for greeting patients, checking patients in, presenting treatment plans, scheduling and confirming future appointments, and handling incoming phone calls. The patient care coordinator will assist patients with questions and needs ensuring they receive the best service possible.

Job Responsibilities:

• Provide a warm and inviting tone when fronting questions from new and existing patients on the telephone
• Exhibit a welcoming appearance and attitude towards new and existing patients and guests in the lobby
• Accurate capture and entry of patient demographic and insurance information into an electronic patient health program
• Accurate verification of dental insurance benefits prior to treatment plan creation and presentation
• Creation and presentation of the treatment plan, with effective communication of all treatment options
• Resourcefulness while aiding patients in arranging finances to receive necessary treatment
• Responsible handling of financial receipts and cash in accordance with practice standards
• Consistent ability to ensure proper documentation is signed and input into the electronic health record
• Capability of maintaining rapport with multiple patients at once during times of high demand
• Capability of problem-solving with regard to accounting and clinical questions from patients
• Maintenance of lobby, front office, and other facility areas according to practice standards
• Effective communication with management and co-workers regarding improvements and suggestions
• Successful completion of internal training programs

Basic Qualifications:

• High school diploma or GED
• Basic dental knowledge or the ability to learn
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Excellent work ethic and attendance record
• Dental Experience is required

Key Skills and Abilities, Characteristics of a good fit:

• Customer Service Skills – must be able to provide excellent patient service to ensure their dental needs are being met.
• Multi-Tasker – ability to prioritize and address multiple demands concurrently.
• Communication – must be able to communicate effectively with the clinical team, patient, responsible parties, and other staff as necessary both in verbal and written capacities.
• Team Mindset – the ability to work within a team for the good of the patient.
• Positive Problem Solver – ability to think on your feet and find solutions to a variety of unique issues.
• Continuous Improvement - openness to and the ability to assess and improve processes and patient service experience.
• Flexible and Innovative - highly adaptable to the dynamic and fast-paced business environment
• High Engagement - supportive of leadership and role model for company values and guiding behaviors
• Follow Up and Attention to Detail - Strong demonstration of task completion and dedication to detail
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality. Comply with all HIPAA regulations.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
  

Schedule and Location:

• Shifts and location can change based on the primary location hired for (Mon-Sun: 8am-10pm ET)
• Location: Same Day Dental Southport

Certification and Licensure:

• None required

Work Environment:

• Environmentally controlled dental office environment
• Fast-paced environment with occasional high-pressure situations
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies, and other members of the public

Physical Demands:

• Frequent sitting, writing, typing, grasping and speaking
• Occasional standing, walking, reaching, bending, stooping, lifting, and carrying
• Lifting, carrying, pushing, and pulling up to 25 pounds
• Frequent use of a computer, keyboard, copy machine, and phone

Location:
Same Day Dental - Southport
Monday-Sunday

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100