Patient Care Coordinator - Requires IL Pharmacy Technician License - Hybrid Position

Orsini Nursing Agency, Inc.; Illinois; Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in rare disease pharmacy solutions is seeking a dedicated individual to manage patient orders and ensure timely delivery of medical supplies. The role involves direct patient interaction, requiring strong customer service and attention to detail. Candidates should have a high school diploma, relevant pharmacy certifications, and experience in a healthcare setting. Join a compassionate team committed to ensuring no patient is left behind.

Benefits

BCBSL Medical

Delta Dental

EyeMed Vision

401k

Accident & Critical Illness

Life Insurance

PTO, Holiday Pay, and Floating Holidays

Tuition Reimbursement

Qualifications

• Minimum 1 year experience in pharmacy or healthcare-related customer service.
• Previous Specialty Pharmacy experience preferred.

Responsibilities

• Contact patients to schedule deliveries and determine supply needs.
• Pick and pack medical supplies to fill patient orders.
• Monitor medication compliance and provide customer service.

Skills

Customer Service

Detail-Oriented

Teamwork

Education

High School diploma or equivalent

Pharmacy Technician License

National Technician Certification

Tools

Microsoft Excel

Job description

About Orsini Rare Disease Pharmacy Solutions

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions—including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider—we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

Our Mission

Orsini aims to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify patient access to advanced therapies while providing holistic, compassionate care—ensuring No Patient is Left Behind.

LIVE IT Values

At the core of our company culture, the Orsini LIVE IT values serve as guiding principles shaping our interactions with each other and those we serve. These values drive our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Values: Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Pay Range

$19-$24 Hourly

Position Summary

Responsible for contacting patients and/or caregivers to schedule deliveries and determine supply needs. Picks and packs medical supplies to fill patient orders, accurately dispenses products in the computer system to generate delivery tickets and/or prescription labels, and confirms delivery tickets after delivery. Assists the pharmacist with medication and supply preparation and dispensing, following Orsini policies and procedures.

Required Knowledge, Skills & Training

• High School diploma or equivalent
• Pharmacy Technician License Required
• National Technician Certification
• Previous Specialty Pharmacy experience – preferred
• Minimum 1 year experience in pharmacy or healthcare-related customer service

Essential Job Duties

• Establish and build rapport with patients
• Monitor medication compliance and persistence
• Evaluate adverse reactions
• Provide customer service to internal and external customers
• Process and verify patient benefits and pay options
• Refer patients to clinical pharmacist or nurse as needed
• Enter and update orders in workflow systems
• Update tracking logs with order status and shipping information
• Ensure timely processing of patient orders
• Pick, package, and ship orders when onsite
• Collaborate with intake and MD offices
• Intermediate knowledge of Microsoft Excel required
• Work well in a team, support colleagues
• Be detail-oriented, prioritize workload, multitask in a fast-paced environment

Employee Benefits

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement