Patient Care Coordinator - Requires IL Pharmacy Technician License - Hybrid Position

Orsinihc; Illinois; Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player in rare disease pharmacy solutions is seeking a dedicated Pharmacy Technician to join their compassionate team. This role involves connecting with patients, scheduling deliveries, and ensuring their medical supply needs are met with care. You'll play a crucial part in assisting pharmacists and providing exceptional customer service to patients and caregivers alike. Join a company that values integrity, empathy, and innovation, and be part of a mission to ensure no patient is left behind. If you are detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

BCBSL Medical

Delta Dental

EyeMed Vision

401k

Accident & Critical Illness Insurance

Life Insurance

PTO, Holiday Pay, and Floating Holidays

Tuition Reimbursement

Qualifications

• High School diploma and Illinois Pharmacy Technician License required.
• Minimum 1 year in pharmacy or healthcare customer service preferred.

Responsibilities

• Contact patients to schedule deliveries and determine supply needs.
• Pick and pack medical supplies for patient orders and ensure timely processing.
• Monitor medication compliance and evaluate patient reactions.

Skills

Customer Service

Attention to Detail

Multitasking

Team Collaboration

Communication Skills

Education

High School Diploma or Equivalent

Illinois Pharmacy Technician License

National Technician Certification

Tools

Microsoft Excel

Job description

About Orsini Rare Disease Pharmacy Solutions

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind.

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Salary Range: Starting $21-$23 Hourly

POSITION SUMMARY

Responsible for contacting patients and/or caregivers to schedule a delivery and determine supply needs; picks and packs medical supplies to fill patient orders; accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery. Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Orsini policies and procedures.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

1. High School diploma or equivalent
2. Illinois Pharmacy Technician License Required
3. National Technician Certification
4. Previous Specialty Pharmacy experience – preferred
5. Minimum 1 year experience in pharmacy or healthcare related customer service experience

ESSENTIAL JOB DUTIES

1. Establish and continually build rapport with patient base
2. Monitor compliance/persistence of medications
3. Evaluate adverse reactions of patients
4. Experience in providing customer service to internal and external customers
5. Process and verify patient benefits and pay options as needed
6. Refer patients to clinical pharmacist or nurse as needed
7. Enter and update new and refill orders into workflow systems
8. Update tracking logs with order status and shipping information
9. Responsible for all data entry into multiple workflow systems for end to end order process.
10. Ensure timely processing of all patient orders per committed time frames
11. Pick, package, and ship patient orders when working onsite
12. Work in collaboration with intake and MD offices
13. Intermediate Knowledge of Microsoft Excel Required
14. Ability to work well in a team environment and provide support to other team members
15. Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

EMPLOYEE BENEFITS

1. BCBSL Medical
2. Delta Dental
3. EyeMed Vision
4. 401k
5. Accident & Critical Illness
6. Life Insurance
7. PTO, Holiday Pay, and Floating Holidays
8. Tuition Reimbursement