Patient Care Coordinator Radiation Oncology

bannerhealth; United States; Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Banner Health in Gilbert, Arizona is seeking a Patient Care Coordinator in Radiation Oncology to provide personalized coordination of administrative care needs, insurance verification, registration, and scheduling.

You will collaborate with the clinical team to ensure a seamless patient experience across the treatment continuum, handling documentation and patient communications.

Qualifications

• Experience coordinating patient intake and eligibility verification.
• Familiarity with medical records, scheduling, and billing workflows.
• Strong communication and customer service in a healthcare setting.

Responsabilités

• Performs patient intake process, including pre-registration and documentation; supports initial authorizations.
• Obtains signatures and documentation for insurance; updates patient records for reimbursement.
• Provides administrative support with records, proposals, routine correspondence, and data management.
• Schedules physician appointments, tests, procedures, and surgeries; prepares instructions for patients.
• Enhances patient experience with proactive communication while maintaining confidentiality.
• Coordinates medical records and liaises with hospitals and practice offices to obtain records.
• Works independently under supervision to ensure efficient coordination of care.

Description du poste

Primary City/State:

Gilbert, Arizona

Work Shift:

Day

Job Category:

Administrative Services

Find your path in health care. Our team members make Banner Health a Great Place To Work Learn how you can join our dedicated team of professionals.

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As a Patient Care Coordinator in Radiation Oncology , you will be responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments

Schedule : Monday - Friday 8:00 AM - 4:30 PM

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

CORE FUNCTIONS

• 1. Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.
• 2. Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient's treatment. Obtains all necessary signatures and documentation required by the patient's insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient's treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient's care and maximum reimbursement and minimized financial impact to the patient.
• 3. Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.
• 4. Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.
• 5. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
• 6. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed.
• 7. Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordinati