Oncology Patient Services Navigator

Banner Health; Phoenix (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking an Oncology Patient Services Navigator to guide patients and families through the cancer care journey, coordinating administrative tasks, verifying insurance, and scheduling appointments with compassion.

You will work with the clinical care team to ensure timely diagnoses and treatments, identify barriers to care, and connect patients with resources to maintain health and well-being throughout treatment.

Qualifications

• High school diploma or equivalent required; medical terminology knowledge.
• Experience in healthcare or patient support roles preferred.
• Ability to verify insurance and manage documentation.

Responsibilities

• Coordinate resources for patients with identified barriers to care.
• Gather data, complete documentation, and escalate issues when needed.
• Use Banner’s phone system to communicate with patients and providers, HIPAA compliant.
• Review medical records or test results to plan next steps in care coordination.
• Coordinate with physicians to optimize outcomes and align for consultations.
• Manage multiple appointments using scheduling systems.
• Work independently within established procedures to support patient care coordination.

Skills

Medical terminology

Customer service

Time management

Problem-solving

Education

High school diploma/GED

Bachelor’s degree

Patient Navigation Certification

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

Work Shift:

Day

Job Category:

Clinical Care

Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve, and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.

At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As an Oncology Patient Services Navigator , you will play a vital role in guiding patients and their families through the complex healthcare journey with compassion and clarity. You’ll be responsible for coordinating the administrative aspects of care, including conducting patient needs assessments, verifying insurance, managing documentation, and scheduling appointments. Working closely with the clinical care team, you’ll help ensure timely diagnoses and treatments that lead to better outcomes and a more seamless experience. Your support will also extend to identifying potential barriers to care and connecting patients with the resources they need to maintain their health and well-being throughout their treatment journey.

Schedule : Monday - Friday between 8am-4:30pm

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a timely diagnosis and treatment to optimize patient outcomes and ensure seamless experience for the patient and their family. This position assists with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support.

CORE FUNCTIONS

1. Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
2. Gathers and completes necessary data/documentation requirements and escalates for problem resolution.
3. Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy.
4. Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
5. Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
6. Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
7. Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.

Two years of health care experience required.

Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.

PREFERRED QUALIFICATIONS

Bachelor’s degree in related field preferred.

Working towards obtaining a Patient Navigation Certification.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy