Patient Care Coordinator (PCC) - Registered Nurse

Veterans Health Administration, Department of Veterans Affairs; Hartford (VT); On-site; USD 85,000 - 100,000; Full time

Job summary

VA White River Junction Healthcare System is seeking a Patient Care Coordinator (PCC) Registered Nurse for the Nursing - Operations Service. This full-time 40-hour-per-week role emphasizes direct patient care coordination, leadership, and collaboration with an interdisciplinary team.

The PCC provides evidence-based, patient-centered care, oversees care transitions, and supports patient education and self-management across the continuum of care.

Qualifications

• English proficiency required for direct patient care.
• Graduate of an accredited nursing program with active state licensure.
• Eligibility for nursing license upon graduation and bridge program options.

Responsibilities

• Coordinate patient care across units and services.
• Assess, plan, implement, and evaluate care for assigned patients.
• Administer medications and procedures per policy.
• Collaborate with the interdisciplinary team to improve patient outcomes.
• Support patient education, self-management, and flow of admissions/discharges.
• Act as a nursing administrator/supervisor during shifts as needed.

Skills

English proficiency

Nursing clinical skills

Patient care coordination

Interdisciplinary communication

Education

RN with state licensure

BSN or higher / bridge program

Job description

Summary

This Patient Care Coordinator (PCC) Registered Nurse is located within the Nursing - Operations Service line at the VA White River Junction Healthcare System. This position is full-time at 40 hours per week.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13092528
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex patient care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Preferred Experience: At least 2-4 years of critical care nursing experience required
• Preferred experience in hospital operations - infection prevention - mental health - intimate partner violence - and/or other clinical specialty areas
• Leadership role experience with staff/patient education
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: All applicants must be physically able to satisfactorily perform the duties of the position
• A pre-placement physical examination shall be completed prior to appointment.

Duties

• VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Patient Care Coordinator (PCC) Delivers fundamental knowledge-based care to assigned clients while developing technical skills
• Assesses - plans - implements - and evaluates care based on age-specific components
• Assumes responsibility for the coordination of care focused on patient education - self management - and customer satisfaction throughout the continuum of care
• Administers medications and procedures per established policies and guidelines
• Influences care outcomes by collaborating with members of the interdisciplinary team
• The PCC is responsible to the assigned rating and approving supervisors and is accountable to the Deputy Associate Director of Patient Care Services (D- ADPCS)
• Duties include but are not limited to: Executes position responsibilities that demonstrate leadership - experience - and creative approaches to management of complex patient care
• Demonstrates performance and leadership that is broad enough to improve the care for a group of patients
• Responsible for the documented outcomes at the program or service level
• Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility - Veterans Integrated Systems Network (VISN) - or Veterans Affairs Central Office (VACO)
• Program is defined as a substantial coordinated group of activities impacting patients and/or employees
• A registered nurse who serves as a nursing administrator/supervisor
• Functions as role model - clinical expert and resource and provides leadership to an interdisciplinary team
• Responsible for assisting the nurse manager in ensuring that the nursing needs of patients are met and is the primary facilitator of patient flow - admissions and discharges
• Functions as a facility supervisor during the off tours and has the authority to direct nursing staff as well as direct patient flow
• Serves as a Point of Contact (POC) and Coordinator for nursing staff in all areas of Patient Care Services during off tours and holidays - and assumes all technical and administrative responsibility for the management of all areas of Patient Care Services during off tours and holidays
• Serves in a supervisory/administrative capacity for staff in all areas of Patient Care Services during off tours and holidays - an directs the establishment - implementation and coordination of patient care
• Provides support by identifying problem areas and elements influencing regulatory compliance and ensures steps are taken for corrective action/service recovery and assures documents for scheduling time are accurate and completed timely
• Work Schedule: Full-Time - TBD during the interview process
• Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position
• Relocation/Recruitment Incentives: Not Authorized Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Permanent Change of Station (PCS): Not Authorized Financial Disclosure: Not Required Notifications: This position is in the Excepted Service
• Current and former Federal employees must submit copies of their most recent SF-50 - (Notice of Personnel Action)
• The SF-50 must identify the position title - series - grade - step - tenure and type of service (Competitive or Excepted)
• In some cases - more than one SF-50 may be required to show a higher grade previously held.