Patient Care Coordinator (Outpatient), Full Time, Day Shift

Adventist Health; San Luis Obispo (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Adventist Health Sierra Vista in San Luis Obispo, CA, seeks a clerical professional to coordinate admitting and related duties for outpatient services. The role supports scheduling, patient communication, and chart creation to promote high-quality care.

Responsibilities include greeting patients, handling calls, collecting billing details, and maintaining records and supplies. A HS diploma or equivalent is preferred, with an Associate's degree optional. Outpatient setting experience is a plus.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred

Responsibilities

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
• Answers multiple phone lines and intercom, and communicates appropriately.
• Gives attention to complaints/requests as needed.
• Receives, interprets, verifies and processes physicians' orders.
• Admits/discharges daily patients and creates charts.
• Provides clerical support for departmental meetings, projects and activities as needed.
• Maintains department records, reports, statistics and inventories of office supplies.

Skills

Communication skills

Phone etiquette

Customer service

Organizational skills

Attention to detail

Education

High School diploma or GED

Associate's/Technical Degree in business, healthcare or computer science

Job description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma center. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for their natural hot springs, and Pismo Beach, known for their sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle San Luis Obispo offers much to be had.

Job Summary:

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred

Essential Functions:

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.