Patient Care Coordinator Oncology

bannerhealth; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Banner Health in Scottsdale, Arizona, is seeking an experienced Patient Care Coordinator in Oncology. You will support patients and families throughout the cancer care journey, handling scheduling, insurance verification, records, and coordination with the clinical team to reduce stress and improve the patient experience.

The role includes training at Banner University Cancer Center before the new Scottsdale facility opens in early 2027.

Qualifications

• Coordinate administrative aspects of care including patient needs assessments and scheduling.
• Verify insurance information and assist with registrations and documentation.
• Loster: maintain patient records and liaise with clinical team.
• Provide resources to help patients navigate care and resources.

Responsibilities

• Performs patient intake/registration and determines initial authorizations based on care plan.
• Obtains and documents patient insurance information and approvals.
• Maintains and updates patient records in EMR and billing systems.
• Schedules appointments, tests, procedures, and surgeries, and prepares necessary prep instructions.
• Acts as liaison between patient, billing, and payor to improve account status.

Job description

Primary City/State: Scottsdale, Arizona

Department Name: Rad Onc-SHC

Work Shift: Day

Job Category: Administrative Services

Find your path in health care. Our team members make Banner Health a Great Place To Work

We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location.

As a Patient Care Coordinator in Oncology, you will play a vital role in supporting patients and their families throughout their cancer care journey. You will handle the administrative side of care, from scheduling appointments and verifying insurance to managing records and coordinating with the clinical team, so patients can focus on what matters most: their health. This role is all about making the experience as smooth and stress-free as possible, serving as a trusted point of contact every step of the way.

Schedule : Monday - Friday, 40hrs wk. Between the hours of 7a-6pm.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

CORE FUNCTIONS

• Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.
• Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient's treatment. Obtains all necessary signatures and documentation required by the patient's insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient's treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient's care and maximum reimbursement and minimized financial impact to the patient.
• Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.
• Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.
• Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure a